Virgin Wines USAReviews of virginwines.com

Too many times we receive the same wines again and again, winding up with 3 or 4 bottles of the same vintage. We like variety and only rate a few wines very high or very low, and frankly are not sure whether our ratings have much effect on what we receive. We supplement our club cases with those from Virgin's mail offers where we have more selections and varieties to choose from so we can, for example, try French roses without expecting them to come in future club cases.

I enjoy most of the wine. It's fun to discover new types. You have lots of flexibility and this is important to us.

Wine selection was okay at best. The main reason for the one star is that I attempted to call and cancel my service about 15 times over a 3 day period. Each time I'd have to navigate through their system only to have them hang up on me. Great customer service when they want you to buy, terrible service when you are trying to cancel. I just reported their last charge as a fraudulent transac

Signed up for Virgin Wines in 2017 for quarterly (every 3 month) deliveries $139 a case + $19.99 shipping. $170 our the door/4 times a year seemed reasonable to me for 12 bottles of new interesting wines I wouldn’t normally try. First few deliveries of 2017 were ok, but by the 3rd shipment I decided the quality and selection I was receiving was not worth $170 even every 3 months. Began delaying Orders. By 2018, I had received a shipment in January and May (May I tried to cancel before shipment and was told by a customer service agent this was completed and refunded) - yet a case arrived anyways a week later and no refund received. On the date the May “canceled” order was received my account stated that my next shipment was scheduled for Nov. as per my 3 month delay request. On June 8th, my account was Charged for $170 for ANOTHER shipment without notice?!?!? Basically they charged me for June immediately once they saw I had delayed the 3rd to Nov to guarantee a 4th delivery in the year without my knowledge or consent. I was never signed up for monthly shipments in the first place and now they think it’s ok to charge me the next month after an unwanted order was already received the previous month?!? “You can always delay your delivery if you have enough wine” .... BS!!! Read the fine print people. Trying to get a refund for the June shipment now and CANCEL my membership in full has been like pulling teeth. You CANNOT cancel online you have to call them (first clue they are a scam) and everything they tell you over the phone is lies and cannot be confirmed or disputed easily with credit card company without written record. If you signed up with PayPal you’re even more screwed on refund but can remove them as a preauthorized purchase in your PayPal account for future. Also worth noting, the wine case selection become poorer and poorer as my membership went on...not just my opinion but pretty much everyone I shared the bottles with. Gross fraudulent bait and switch membership scam really wish I never joined for the airline points. Stay Away!

I cancelled my "club" membership in January 2017. They randomly sent a $170 case to a family member in November 2017, and billed me for it without my consent. The customer service rep said they "skipped" my other cases in the club but for some reason sent this one. This is a scam. If you get a deal, cancel your credit card afterwards.

I had to cancel my credit card to stop virgin from stealing from me. I used to fly Virgin only never again

i never received the wine, never signed for the wine and they won't give me more than $40 off of the $172 they say i owe them.

Somehow, Virgin Wines got my credit card and signed me up in their club without my knowledge. The found out when I received a box of wine that I had not ordered and checked my credit card account to find that I had been charged for it. When I called to complain, they seemed unwilling to listen to me and said they would send me a return label and refund my money. I have since complained by email several times, but I have not received a return label. Another part of the problem is that I have had to cancel my credit card and I fear that Virgin Wines will try to refund my money (if it ever gets that far) to my old card--even though I have told them to send me a check. Worst consumer experience ever!