Virgin Wines USAReviews of virginwines.com

Update: I finally did receive a refund after multiple attempts. Upgrading to 2 stars because at least they came thru in the end.-k Very disappointed by Virgin Wines USA club. Wish I would have seen the reviews prior to ordering. I don’t know what they changed over at the company as in the past I have had no issues. This time around I put an order in at the end of August and was given an initial ship date of a week and a half. Three promises of new ship dates and trying to flat out cancel the order and I still don’t have wine or my money back. Lots of apologies and statements of warehouse issues and that this ‘never happens’ with no solutions. Save yourself a lot of time and go elsewhere.

I am very unhappy with your service. I have been a member since 2014. I have for the past couple of years have been buying your unlimited shipping. About 4 months ago I went onto your site to change my credit card information, as I had cancelled my previous card. I thought I had done this successfully, however when it was time for my scheduled shipment it just sat there in in progress status for about 2 weeks until I call. I was told my CC was not valid. When I asked what cc they were using it was the one I cancelled. So I gave them the new cc again and received my scheduled shipment. Now comes Oct 18 I see my chard for subscription renewal was in progress. I waited for it to clear. Now on 10/29/2016 order SO08851749 I noticed there a shipping charge added to my order. When I call I was told I no longer had the free shipping. When I asked what happened I was told that my cc was denied. When I asked what cc they used I was told it was the one I cancelled and replaced months before (which I had to do twice ). Come to find out you do not coordinate your accounts and so that brings me to now. After calling your service center 6 times (3 times talking to a supervisor) trying to straighten this issue out I am at the point I cannot order wine from your web site and the above mentioned order which I cancelled is still showing in progress. I was told the info was sent to the IT dept. at least twice maybe 3 times without being resolved. Now your last supervisor told me he was going to refund my yearly shipping cost and give me free shipping for a year ( I will believe it when I see it) But sill I cannot use your website. I am an IT professional and I know it does not take anyone 3 weeks to look at this website issue. Like I mentioned there is still a cancelled shipment in pending state for since . I still get the message that you are sorry but you cannot add this order to my account and I need to call customer service to take care of this issue.....WHICH I HAVE DONE 6 TIMES WITH NOT RESULTS. I am about total fed up with this and I am considering quitting this wine club , not because I do not like the wines but you customer server is not getting the job done!

I used a coupon to sign up it was $69 for 15 bottles of wine which I thought was a great deal. I ordered a box of mixed wines since I prefer whites and my husband prefers reds, I looked at the selection and liked the sample selection of what they could send me of 6 whites and 9 reds (3 of the bottles of red were a special that was included for free or something so that was no big deal since without them it would be half and half selection). Shipping and handling was about $15, and I received the wines pretty quickly which was nice. There were a total of 4 bottles of white wine to 11 bottles of red.... Please tell me how that is MIXED, the sample selection showed 6 bottles of white. I expect half and half or at least the same as the sample selection amounts. Of course the site clearly states you can not pick and choose its their selection of "whats available". Well thanks but no thanks, out of the 4 white wines 2 were a pinot grigio, which was not good tasting, everyone has their own taste buds and likes different wines but both my husband and I agreed we did not like the wine. On the website Virgin Wines states its 100% satisfaction guaranteed. I have emailed twice over the last month with no return contact about the wine I didnt like, I want to send back the one bottle and get reimbursed for whatever I can or have them send me new wine.... ANYTHING... but I can not even get an email back. I check my junk email folder daily to see if it went in there, nothing. I agree with others, this is a scam. The coupons are a scam to get people to sign up for something that isnt what it appears. Thanks but I will take my business elsewhere. I prefer to handpick my wines, so I guess I will stick with the more expensive liquor store prices or go to the wineries myself and pay for the real deal.