VK
Unfulfilled order, broken promises and uncontactable
(21st Dec) I ordered some LED lights from Viral Lights on 2nd December 2021; communication confirming the order was duly received, and credit card charged as would be expected. Some days later, the tracking on their website still reported "Ordered", but there was a tracking number, which only gave a response of "Info Received". This has steadfastly refused to change to date. I contacted Viral Lights on 12/12, and received a fairly fast response, apologising for the delay, but confirming that it had been dispatched - the link given still simply gives exactly the same unchanged info as above. "Maria" also promised a 25% refund to my credit card - this too has not materialised, a week after being promised. Her email ended with the farcical statement "Kindly disregard the reason stated in the notification if it does not jibe with the situation..." - well why send a nonsensical email then? I emailed Viral Lights again on 19/12, and 72 hours later, still have received no response. Their phone number does not appear to work either. Whilst there are many people here who are delighted with their products, which are no doubt excellent, if you can get them, I am left frustrated that my son's Xmas present will clearly not arrive in time (if at all), and regretting buying from Viral Lights. I am however open to their comments, as clearly this is a busy time of year, and rather unusual times. UPDATE 3rd January Following on from my review, a couple of days later, I received a message from viral lights requesting further information. I submitted this, and by Xmas I had received the promised partial refund as consolation for the order not being received. However - as of 3rd of January, my package has not updated on their website beyond “Ordered”. No tracking, no emails, nothing. I remain distinctly unimpressed.