Tony
poor quality & customer service
60$ projector, worked for about a year before the motor died. customer service offered no help whatsoever. the warrantee was good for 30 days.

Viral Lights started from a group of people on a mission to share the most astounding lights with the world. We firmly believe that we're more than just a company who sells cool lights. We want to build a family - and we know that the only way to do that is by ensuring our customers are happy.
Viral Lights (virallights.com) has 281 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tony
60$ projector, worked for about a year before the motor died. customer service offered no help whatsoever. the warrantee was good for 30 days.
Jennifer L.
My friend has the SkyBright and strip lights and says they work well. But the SkyBright is WAYYYY overpriced...currently it shows as on sale for $44.99 US regular $125 US!!! THAT IS BONKERS!! $125?!...come on. So overpriced. I went on Amazon and found one that seemed identical for $32 CAD and it works great! Now, I'm not overly familiar with the different features between the two but the one I got on Amazon looks exactly the same and is also a Bluetooth speaker. Highly recommend looking elsewhere. Also - the strip lights for the cost you can get at Home Depot for much cheaper. The ones at Viral Lights don't even include the cool light features you need to pay $15 US more for this feature for each 16ft light strip, which is insane. Just a trendy company looking to rip people off. Highly recommend sourcing elsewhere for either of these products.
Response from Viral LightsFeb 8, 2022
Hi Jennifer, we're sorry to hear your order experience was not satisfactory. Here at Viral Lights we aim to make every step of the experience as perfect as possible and take it to heart when we don't deliver on that. While our pricing for our products changes for holiday promotions, we try to provide the best price available for you! We encourage the use of promo codes and recommend joining our email list to get access to the best deals, something you won't find often on Amazon. We also aim to add a personal touch to every order and provide top notch care following purchases that may not be available from other sites. We truly thank you for your feedback and are always looking to improve our services.
VK
(21st Dec) I ordered some LED lights from Viral Lights on 2nd December 2021; communication confirming the order was duly received, and credit card charged as would be expected. Some days later, the tracking on their website still reported "Ordered", but there was a tracking number, which only gave a response of "Info Received". This has steadfastly refused to change to date. I contacted Viral Lights on 12/12, and received a fairly fast response, apologising for the delay, but confirming that it had been dispatched - the link given still simply gives exactly the same unchanged info as above. "Maria" also promised a 25% refund to my credit card - this too has not materialised, a week after being promised. Her email ended with the farcical statement "Kindly disregard the reason stated in the notification if it does not jibe with the situation..." - well why send a nonsensical email then? I emailed Viral Lights again on 19/12, and 72 hours later, still have received no response. Their phone number does not appear to work either. Whilst there are many people here who are delighted with their products, which are no doubt excellent, if you can get them, I am left frustrated that my son's Xmas present will clearly not arrive in time (if at all), and regretting buying from Viral Lights. I am however open to their comments, as clearly this is a busy time of year, and rather unusual times. UPDATE 3rd January Following on from my review, a couple of days later, I received a message from viral lights requesting further information. I submitted this, and by Xmas I had received the promised partial refund as consolation for the order not being received. However - as of 3rd of January, my package has not updated on their website beyond “Ordered”. No tracking, no emails, nothing. I remain distinctly unimpressed.
Ashlee A.
Not sure yet about this company.. I placed an order on the 7th of December. Money taken from my account. Still it says order placed and not confirmed. I've emailed two different emails with no reply. Hoping someone may reply here. It was for my daughter a Christmas present what she really wanted now am going to have to see her disappointed face Christmas morning. Because the one thing she asked for. I haven't got :(
Response from Viral LightsDec 23, 2021
Hi Ashlee, thank you for reaching out! We would be more than happy to personally check on that for you. Would you mind sending us your order information at [email protected], so we can take a look?