VIP PetcareReviews of vippetcare.com

I turned my dogs stool sample in to the vippetcare clinic at my local tractor supply on Sunday. On Monday I got an email that she has a parasite but I have tried for 2 days via the phone number and even tried the supposed live chat but have been completely unsuccessful at being able to get anyone on the phone or live chat. I can’t treat my dog until I know what the parasite is! They advertise they are here for you basically anytime ans this isn’t true! I even tried to speak to the live vet via the app that they advertise. Do yourself a favor and take your dog to your own vet where you can actually get answers and assistance instead of oh by the way your dog has a parasite and then no further information on what it is or how to treat! This is a money racket!

Services are SHADY. At any turn they force more vaccinations than required to make a dollar. Annual rabies shot was due 2 months ago so they would only say this next shot was good for a year….goes against all logic.

I used my city mailing address. I got a letter from NY collection company on behalf of City of Sacramento, describing my pets, when they were vaccinated, and that I did not have city license on file. The letter was demanding almost $300 in licensing fees. Luckily, my pets don't live within the City of Sacramento. All your information is for sale by this company and they don't notify you or get your permission. Unethical.

We took our Cooper to this team of so called vets for his shots and 3 year rabies. He was traumatized so badly that he wouldn't walk for 36 hours! I'll NEVER allow those SOBs to come near my dog again. I am strongly resisting the urge to visit, find those two bi***es and traumatize their sorry, goat smelling asses. By the way, these animal abusers charged us $178.00 for traumatizing and mistreating Cooper. I intend to recoup every cent. DON'T LET THEM HURT YOUR PET!

We spent an hour in line to discover that the vip pet care personnel were NOT interested in providing service for our dog. Apparently you need a reem of paperwork for them to even check your dog! The prices we overheard in front of us were much higher than any local veterinary office. They were unable to chip any dogs because they didn't have the chips! Unprepared, Unhelpful, Pointless, Frumpy and Dismissive! Never take your animal to one of these traveling medicine shows.

We have been going to VIPPetcare for years very dissatisfied with the service we received on our latest visit, we no longer will be using them for our pet.

It's been months and they never sent the results for my dog's parasite test. I've called several times. 25+ minute hold times. This company is short staffed and clearly disorganized. I don't have the confidence that the results will even be for my dog. If the sample can get lost, it can also get swapped with another animal.

I spoke with Erika a customer service representative about my cat’s missing heart worm medication that was suppose to be delivered to my apartments delivery service called Fetch and it was subpar. She was unhelpful, condescending, and passive aggressive when I told her I never received the product. Not sure about other representatives, but if you get Erika as your customer representative I suggest you ask for someone else.