VIP PetcareReviews of vippetcare.com

Very bad experience with VIP Petcare at the Williamston, MI Tractor Supply Company. I have used this mobile vet clinic in the past and I was always satisfied. But my most recent visit was horrible! One of the Petcare employees was terribly rude and disrespectful. I won't get into all the details, but it was the worst I have EVER been treated as a customer! (I am over 50, BTW) I also heard her arguing with another customer and things got pretty heated. Terrible customer service skills and should not be doing that job. I will not be returning to this vet clinic.

I went to vip in tractor supply bc I was new to the area and needed heart worm and flea script for my service dog and some time to find our new vet . Now , they are denying my 12 month prescription because the dog will be due for another test bf the prescription runs out ?!?!!? What a scam !!!!

I went to VIP Pet in Athens at Tractor Supply on March 1st. In the seven years that I have had Dolly I have never seen her hurt so bad by a rabies shot or the nail clipping afterward. The vet said there was no roadmap to keep from hitting a nerve. Now I must contend with how Dolly will be able to handle shots and clippings in the future. It will not be at VIP Pet Tractor Supply.

Reading these reviews made me sad. I worked for them for a year and all this is true. Every complaint is something I tried to address. Training is inadequate, especially on restraint practices, especially with cats. "Policy" is not aligned with standard veterinary best practices. Techs are not real techs and only spout what the company tells them which is often inaccurate, but they don't know what they don't know. Record keeping is shoddy and haphazard. As lot of people said, inadequacy is rewarded and the process is poor communication from beginning to end. Coworkers gossip about each other in front of clients. The vets are good and try to be helpful but the untrained helpers will undermine the vets. The prices really are reasonable but a lot of the people signing you in will not give you the full picture, for example that you'll need boosters for some shots and what those prices are, up front. The outfit is as much of a nightmare to work for as it is to visit. I worked in GP and ER vet practices for many years and was excited to work with them, but, as others have said, I should have read these reviews first. A few days before I quit, my manager said, I didn't realize you were a licensed tech. Well every vet I worked with there did. This is their corporate culture. Until things change top down it won't get better.

1 pm 2/22/25 Springfield twp ohio. pet supplies plus. the two employees administering the vaccination are a LIABILITY BECAUSE THEY FAILED. Are they actually trained or wearing scrubs as a costume? I will tell you I called their help line and they admitted one is a vet and the others are not vet technicians state licensed just supposedly trained. The inability to properly restrain a small feline injured me and the employee, and put my cat in severe danger by being lost or harmed by dogs or let out the door and hit by a car or breaking his neck! He hanged as he fell off the table before he broke out of the slip knot. If these are trained vet techs they could handle a 1 yo cat. This is poor training or sloppy behavior. I didn't sign up to chase my cat after it HUNG ITSELF!! I took a small 1 yo feline for a booster shot. They put a harness slip knot around his neck. Upon attempting to inject the small cat flinched which a COMPETENT tech would handle but instead they let loose dropping the needle and the cat hung himself before running and hiding in the store. I was able to retrieve five isles over under the large rack shelving. The one employee just walked around saying can you open a can of catfood?" while I'm running thru the store yelling shut the doors and almost grasping the kitty as he runs past semi restrained obviously poorly trained dogs barking etc. They proceeded to use the syringe from the floor where animals poop. This is your business and you failed. If he had got out the door there would be an unsolvable problem instead of settlement. I have a deep cut in my hand and my new pants bloodstained. More importantly you failed basic restraint injuring one employee amd customer. Also my mental injury to be put into fight or flight is not for preventable nonsense. Same for my cat. Look up this biz 2022 settlement negligence

Horrible experience with customer service trying to get them to update my dogs records. They kept telling me he needed a booster which he didn’t. So in order to get updated records I have to get him vaccines he doesn’t need. So any money I saved I’ll be paying in boosters that aren’t needed on to of the aggravation of having to email the customer service multiple times. They have no idea what they are doing. Save yourself the agony.

Used this service at Chow Hound in Grand Haven, MI. The staff were unprofessional. The lady who checked us in kept staring at our dogs. She made comments about them. The man put a strong hold around our dog's head and neck (while straddling her), as if she was aggressive. He pulled her forehead back to make her eyes bulge. She was terrified and pulled away in fear. I tried to intervene. They denied me touching my dog and said it was a liability issue. They had the nerve to tell my son to have us medicate the dogs in the future. The vet negatively spoke to me about my dog. Never had issues with our dogs in the past while getting vaccinations. They know NOTHING about dog behavior. There were hidden fees and the Rabies was 1 yr. and not 3 yr. They were standing near me as I was paying the bill. I had to listen as they were all gossiping about co-workers by name. One filed a compliant against them. The vet participated in the unprofessional behavior. Under no circumstances would I ever use this service again.

Honestly, I won’t ever use this service again. The actual veterinarian seemed quite good but the staff she had assisting her made me feel highly insecure about them.