VIP PetcareReviews of vippetcare.com

I took my pug to get a rabies shot at VIP Petcare in West Chester, PA. My husband and I told the girl who checked us in that our other pug was double vaccinated and had a very serious reaction, which entailed an emergency visit to a vet hospital. I said to her, "based on what happened to our other pug, we would never get more than one vaccination at a time." We were there for only the 3-year rabies vaccination (renewal). When we walked up to the exam table, the veterinarian was standing at the table, and the assistant took our pug (male) from my husband's arms. The assistant had a nice hold on our pug on the table. The veterinarian SAID NOTHING TO US. She didn't say Hi, she didn't confirm what vaccination she was about to inject. She said NOTHING. I was standing very close to the table, and close to the vet and assistant (if I reached out, I would touch them). The veterinarian had a needle with brownish liquid in her hand. Just as she was about to inject it, I said to her, "That's the rabies shot, right?" She says, "Yes." She injected the needle. The assistant had a firm hold on our pug. He didn't move. Then the veterinarian says to the assistant, not to me, not to my husband, but says to the assistant, "I put it in the fold, let me get another one." The vet DID NOT say one word to us about what she did, what went wrong, why she was going to inject another rabies vaccination. She said NOTHING to us. The vet walked over to the portable big box where the vaccinations are stored, grabbed the second needle with brown-ish liquid, and injected it. She gave us no explanation. The assistant placed our pug on the floor. My husband took the leash and picked him up. The exam table was dry. The following morning, I called the 800 customer service number at VIP Petcare. I told the story to the customer service rep. She listened, and said, "Would you like me to contact the vet?" I said, "yes." Later in the day, I received an email from the customer service rep stating that she reached out to the vet asking her what happened. The veterinarian LIED. The vet replied, and said "I didn't realize the needle had gone through the skin fold, so the vaccine dribbled on the table. (This is a lie. The vaccine did not dribble on the table.) She then lied again and said that she, "explained it to us and no questions arose while at the clinic." The veterinarian's third lie: "It was not injected into the dog." All bold lies. The veterinarian also refers to my pug as a "she." My pug is a male, who is not neutered, so it's very obvious he is a male, not a female. And this person is a veterinarian!!! The email from customer service ended, with, "I understand the situation is confusing." The situation is black and white. It is NOT confusing at all. I responded to the customer service email asking to speak to the veterinarian's supervisor. I said the veterinarian lied. I received a reply from a different customer service rep stating, "We apologize for any misunderstanding(s)." This isn't a misunderstanding. They are spinning their own story. It's very simple to follow. The vet made a mistake, and then lied about what happened making the situation worse. I emailed again asking for a supervisor a second time, the response I received from customer service was, "We have forwarded your concern to the management team in charge of this vet. They DO NOT contact pet parents!" Really, they do not contact pet parents!!! This company has nerve! Remember, I stated that the VIP girl who checked us in had a conversation with us about our other pug who was double vaccinated, and I had to rush him to an emergency vet because his head blew up double the size....and the veterinarian has the nerve to lie and say she explained why she was giving a second dose, and no questions arose while we were there. ARE YOU KIDDING!!!!!??? How dare the veterinarian and how dare VIP Petcare to blow me off and simply dismiss my factual concern.

I have a Lykoi (rare breed of cat) and the vet said his skin/coat was really bad and refused to give him vaccines. I informed her he was a rare breed and he looks the way he is supposed to. I checked him from head to toe when I got home, and his skin was clear, and I’ve been told many times he looks very clean and healthy for his breed. I stood in line for 2 hours to be yelled at by a vet who knew nothing about the breed and then was refused treatment.

I have two stray cats. One has a record because we've had him for longer. I brought that documentation from the last vet visit with me. But the other was newer, and we brought them to Tractor supply in Great Barrington, Massachusetts through vippetcare to save money, but to get what is required to keep our kitties healthy. They are very disorganized and the vet Dr. Kathryn Eddy and tech assistants had no idea what they were doing. They were running around like chickens with their heads cut off. We came to give them vaccines that are a necessity and routine, but they tacked all these others things onto the invoice as part of a "package".They also didn't know what cat was which. They were in their own pet carriers. They gave nothing visual like a receipt when you're there. They did not send me an invoice whatsoever, I had to call and ask for one due to looking at my credit card statement. Which I immediately questioned the price because it was $348.00 for two cats for basic vaccines. They didn't need to be neutered or sprayed. We had to bring them back for boosters. They questioned what we had done to them the last visit. Which was only one month apart, and they should be keeping an organized medical file for each cat and not relying on me to remember. So I called and spoke with one woman in customer service who transferred me to a manager. The manager Sara was so rude! Her attitude was very unprofessional and basically saying no refunds in any case. And stated I waited too long to question the invoice when I never received one previously. I never got a summary of the vet visit. She didn't want to go through the invoice with me and couldn't seem to understand that I wanted to see an itemized bill for separate cats. How am I supposed to keep a medical record for myself for each cat if they combine it into one invoice? I can't tell who had what done. That makes no sense how you charge me together for both cats and not separately. That's not a medical file. And that's not how you do business. When I stated that with prices so high, that's why people don't care about their animals like they should. You know people just drop their pets off in the streets and vets don't care. Sara stated..."Yea well, that's our prices." She was completely heartless to the fact that vets contribute to homeless pets. One of my cats got the rabies defensor 3 vaccine and a week later he was not drinking, not eating, always sleeping, hiding, not moving, not peeing or pooping, and he was very lame. He hid under my bed and he doesn't ever do that. He loves to eat! He loves his wet food but he wouldn't eat any. Very strange for him. All in all I was charged $348.00 with no visual invoice or receipt. I was trying to save money. My cats were supposed to get the rabies, feline leukemia, and 3 in 1 and it ended up being $348.00. I'm grateful my cats did not die from these visit(s), I was worried about them. We were trying to do the rightful thing by taking them to the vet. I will never ever go through this program again. We should have just went to the vet. Just trying to save money as a pet owner, but this was a costly and unprofessional experience. PLEASE DO NOT USE THIS PROGRAM! GO TO THE VET

They say 'Clinic', well it costs more than going to your Vet. They build the price by not being upfront with you. Tell you a list of iems to add for your visit. I agreed on the Lepto vaccine, once given told to return n a month. Return to be charged again for the Lepto vaccine 2nd dose, never told this. Exam is a must, then to be told my dogs ears could not be checked, the Vet has no light on her scope. My dog had been shaking his head, scratching at his ear. Their response: "come back another time", which I did. Vet refused to see my dog without a payment. Very unprofessional, they are greedy with poor care.

They offer a half off first visit, we had told the vet our dog was current on all shots and had already had skin scrapings done. They went ahead and repeated everything we had said she was tested for, told us exactly what we had said, then get presented with a bill for over 250.00 and this is half price. Prescribe her flea and tick meds, said has to be ordered through them. We are still fighting to get her medicine, they have a different vet saying she needs to be seen and examined. Even though the original vet sent in for 11 refills. Then all communication they continue to call her Sadie, and we always point out her name is Athena we do not have a Sadie. Do not go to these people, you get no answers and pay like you are in a emergency vet clinic.

A nightmare of rude human ignorance. Bad Reviews are true! but I didn't listen and encountered A nightmare of rude human ignorance (post Apocalyptic-Pandemic Rude Treatment). Oak Lawn store - The Pets Supply Plus Employees refuse to really offer detailed onboarding instructions bc they stated that "They're a seperate entity " and the Clinic technician refused to help through glass evethough she had "no customers yet". They are Store Partners and they should act like it - it will only help both partners profits! And help keep mutual customers happy! Think I won't even go to the Pet Store anymore or at least for quite a while. Horrible Experience.

Straight up, they refused to see my sick cat. I waited in line at Petfood Express (no offense to them) in Long Beach. No one said, we don't look at sick animals, as I was checking in. Not while I waited in the parking lot for forty minutes. Only when it was my turn. And it wasn't the veterinarian I spoke with but the assistant who didn't let me explain. Whoever heard of a veterinarian refusing to see a sick animal? Apparently, that's how it works with the Vet, Christine Becker, though.

I went to the VIP pet clinic located in Pet Supplies Plus in Oak Lawn. I have been there before but it has been a few years. After speaking with the associate about what services I needed for my shih tzu's I handed my dog over. While trying to care for her he had no idea how to hold her. He had her by the neck and upper chest and she was yelping. I asked if he knew how to hold a dog and was met with someone else there being crazy rude. I took my dog from him and left without any services. I will never go back again.