VIP PetcareReviews of vippetcare.com

If i could give no stars i would. We took our 15 week old Kittens to the vet clinic @ the Tractor Supply on Tower Drive in Middletown, NY for their next round of shots. While in the car the 2 started getting upset being in their carrier so i took them out and my fiance and i each held 1 to try and calm them down. once we arrived he put the one he was hold back in the carrier while the one i was holding seemed content (she was just looking around but relaxed). we waited in line for 15 minutes, spoke to 2 separate employees with VIP vet care got our kittens all checked in (there was an issue of them missing our records from their 1st visit with another vet that we gave them the first time we used VIP). When it was our turn we walked over to the exam table (i was hold a now sleeping kitten) the vet was no where to be seen, then suddenly she comes up behind me and very rudely says "that cat needs to be in the carrier, we wont see it unless its in the carrier" she completely ignores me trying to explain that she was extremely upset in there..... and proceeded to unzip our carrier where our other skittish kitten was. As i was trying to tell her this she abruptly said "you cant do that they need to be in 2 separate carriers" she left the bag unzipped turned to me (as i was going to maneuver the kitten into the bag) and grabbed the sleeping kitten from my arms by the actual neck (not the scruff of the neck around the neck. along with grabbing the kitten she also grabbed a fistful of my hair which the cat was sleeping under. I had to pull my hair out of her hand while she was attempting to shove the kitten into the carrier. My fiance then stepped in and said "we are done here, we are going to leave" he turned to the table asked for a refund to be processed and handed back the tags we were given and said "we are going to go somplace else, the way she just gabbed my cat along with her(meaning me) hair that was uncalled for we are done" the vet came over to us to repeatedly try to justify her actions. she came off as extremely confrontational and i repeatedly told her "we are done, we are getting our money back and leaving, we are done you can walk away you dont have to keep coming over here". her behavior from the startwas aggressive and we got the impression she was not a cat person. She kept trying to say thats the proper way to grab a cat..... i wasnt aware the proper way was to grab the cat around the neck i always thought it was by the "scruff" back of the neck. As we were walking out she kept mumbling stuff under her breath and i pointed out to her that she seems like she is looking for a confrontation i was trying to avoid an escalation but she kept going. she was very unprofessional and aggressive with me and my kitten. When we returned home i immediately called the costumer service line and issued a complaint. We do not recommend at all. they also tell you one price and then when you check you bill they charge $25-$35 more.

Visited VIP Petcare at a Pet Supply Plus in Royal Oak, MI. My dog is a 30# bird dog & extremely gentle. I put the dog on the table, held his muzzle in one hand and secured his head with his collar in the other hand. The vets' assistant grabbed my dog and began what I would describe as strangling his windpipe. I told her to let go. she began arguing with me that they wouldn't give him a shot with me restraining my dog. They had to do it. I've raised & bred bird dogs for over 40yrs & am very familiar with how they should be restrained for shots. You DO NOT get near their windpipe. The meek vet standing nearby had nothing to say! I brought him to a real veterinary clinic where I held his head while a real vet gave him his shots. Never again. Upon further investigation on-line, this is not a one off instance of this. E-mailed Pet Care weeks ago and no response!!

Tell Tractor Supply to HALT their Partnership with VIP Petcare. Write to Hal Lawton 5401 Virginia Way, Brentwood, Tennessee 37027, US VIP Petcare is irresponsible and dangerous, rude and afraid of being sued (which says a lot). If it weren't for a lack of services near me, I'd never have used them. VIP Petcare gave my a-symptomatic dog a diagnosis of Lung Worm, and Giardia. Lung Worm is a rare parasite that takes up residence in a dog's lungs and affects their breathing. It requires special detection methods to find. I highly doubt and my vet highly doubted, VIP Petcare employed any of these methods, given they were unable to tell me how they detected it even when I asked them three times. What they did tell me was, I had to seek veterinary help for my dog immediately. It cost me $142 for the VIP hack visit and another $275 at my own Vet to have my two dogs checked out who were both NEGATIVE for everything. This money could have been used towards my puppy's spay, food, or supplies. Did VIP Petcare read another dog's fecal sample and mix up the tests? I don't know for sure but it is very possible. If so, then there is a very sick dog walking around somewhere, untreated. When I called VIP Petcare to tell them what had happened and request a refund, they not only refused to give one but they were completely unconcerned about what had taken place or the possible ramifications for the dogs involved. Rather, they were concerned ONLY about whether there would be any legal repercussions for VIP Vetcare and said they "could not talk to me" to resolve the situation. As an animal lover and a frequent Tractor Supply customer I feel it is all of our responsibility to advise Tractor Supply to carefully review the Trust Pilot reviews of VIP Petcare and all the other reliable review sources before continuing to host these clinics. VIP Petcare isn't any less expensive than a traditional vet. In fact, when you factor in their mistakes and the potential repercussions, they cost A LOT more. We have to think of our pets first. Because it is clear not everyone does.

Don’t use VIP Petcare since prices are much higher than vets with their own offices that have much more flexible hours. I found out my local vet charges less than half of what VIP Petcare charged and they won’t adjust their charge for me. Very disappointed.

If I could I would rate a minus 0. Worst experience ever. charged me up front for a fecal and urine test. Was not able to meet their deadline of 30 days from bloodwork exam, due to very limited hours of operation (only 20 hours a week). Took samples on a Saturday that they should have been open, but were not. They refused to refund my $30 dollars for up front payment, plus, wanted to charge me an addition $80 plus dollars to repeat the test. The vet also spent approximately 10 minutes sticking my dog for a blood sample at the time. Bad customer service. Wish I'd read the reviews before taking my dog there

i took my dog for puppy 3rd visit and also for his rabies shot. I paid and receipt showed how much I paid plus the list of the services included for that visit which listed all the vaccines and rabies shot and i was given a rabies tag. Turns out they did not give the rabies shot to my dog. So why give me a tag and why list it on the receipt? they could not answer me. what a mistake and what happens if God forbid my dog has rabies and bit someone?

Please train the staff. They can’t properly administer vaccines, can’t tell the difference between a flea and a fly, I’ve noticed a thread in under performance.

Do yourself and your Pet a favor and Do NOT go here. I spent $97 for a heartworm test and NEVER received the results. Every time I call its a 45 minute wait. FINALLY got through and was spoken very rudely to by customer service and then a supervisor who kept talking over me. Come to find out, they had my wrong email. I asked why they didn't call me and was told that they see thousand of pets and can't call. So they took my wrong email, but couldn't call to correct it. Sure did take my credit card correctly.