VIP OutletReviews of vipoutlet.com

Bought an ipad with promised 256 GB memory and received an ipad with 64 GB memory instead. On the same day bought a "Hypertough" 20v leaf blower and received some no-name brand that was not compatible at all with Hypertough batteries. Returned both and they arrived at VIPoutlet 1/20 (tracking confirmed) and now 1/29 with ZERO refund so far. Will either have to have Ebay or my bank refund or void the transactions.

Wish i could go lower. Avoid at all cost. Will lie in description to sell you non working product. Than refuse to give refund. Very poor customer service.

Bought a monster x6 bluetooth speaker did not work at all, customer service was horrible, & disnt give me full refund.. never buying from them again

The absolute worst and complete con artists. I’m not sure how eBay allows them to remain on the platform when many others wrote reviews exactly the same to my experience, that they did not even send the complete order, as in I ordered a stand and a sink that goes with it, not only did they not send the sink at all and apparently do not even possess it even though they continue to advertise three of them at least for sale on eBay if not more, but they did not even send a complete stand! I mailed the stand back (which was not easy as I do not rent a car when I visit the United States and my properties there), so I had to carry the heavy stand in a box and pay FedEx to print the label, and then, a week later, from Australia, I receive an idiotic email from their useless customer support saying that they need to inspect the package so they will give me my refund accordingly if applicable. I truly don’t see how they are still in business nonetheless on eBay with such horrible reviews and as complete scammers.

Ordered a Chromebook laptop on January 14 from the Walmart App with expected delivery of January 20. VIPOUTLET sent email indicating the item was shipped on January 14 via USPS with tracking information. VIPOUTLET shows the product was given to USPS at 3:44pm on January 14. USPS tracking indicated the item was never received. Emails from Walmart indicated the item would be delivered by 8:00pm on January 20th. This continued until January 21, when Walmart finally indicated the item was delayed. No further updates or information until I submitted a follow-up request the next day. A day later VIPOUTLET responded that they initiated a full refund but it would take 3-7 business days. Still waiting but I have to wonder, 1. Why did they pretend to issue an immediate refund if they actually shipped the computer? 2. What is the benefit to them if they issue a refund for a computer they advertised but possibly never had to sell? 3. The only benefit I can imagine right now is that some percentage of people don't follow-up and VIPOUTLET just keeps the money. Is there some other benefit they might gain? The minimal gain from hundreds of events just keeping the funds for a few days/weeks doesn't seem like a lot of benefit for them so there has to be more to it. Anyway, if you have the time to spend with the follow-up, go ahead and try an order from VIP OUTLET via the Walmart app. Enjoy the ride.

Ordered a tire iron and they threw it through my window.

👎🏼👎🏼👎🏼👎🏼👎🏼 They do not reply 19‑14002‑31819 07‑14035‑30108 07‑13975‑28590

There's nothing more I can do on eBay, so I'll vent my feelings here. I bought a phone that VIPOutlet listed on eBay, saying it was ready to use with the Walmart My Family service, but I was unable to activate it either with My Family or with Tracfone (the phone settings indicated it was locked to Tracfone). I went to two Walmart stores, and chatted with two different reps online, and they all told me that the phone had not been scanned when it was sold, so it could not be activated. It arrived in a brown box, so there was no way to scan the barcode after it arrived. I filled out the return request twice, with no response from VIPOutlet. Then they sent a form letter "apology" and told me to process the return, but after I tried the third time, I decided I didn't want to wait 3 more days (eBay said it could take 3 days for a response). I had already been trying for two weeks, so I canceled the request and tried contacting eBay. I talked to an eBay representative yesterday and she said she re-opened the case. But when I checked today, it still says "closed," and when I attempt to click "View return details" it says "Something went wrong." Now eBay is telling me that because I closed the request, they can do nothing further. So VIPOutlet stole $50 from me and I have a useless phone. I keep sending them messages but no reply. eBay won't even give me the option to get a call back now, so they are equally at fault. How could I know that canceling a refund request (after the 3rd try) would mean I had NO MORE OPTIONS for appeal? And when the representative said she had reopened the case, obviously she didn't. I also had ordered an Allstate Protection Plan for another $9 and that money is also lost.