VIP OutletReviews of vipoutlet.com

Condition, hmm missing band/ strap came with no charger. No battery level to even turn it on.. item came packed in small cardboard box no. Packaging of any kind. By itself without accessories. What’s point contacting seller when they never reply and offer no help what so ever. I had to go out and spend $150 on band and charger just to test if it works. No offer for partial refund no offer for accessories. Just silence. Waste of time and money. Waiting on return label. Always waiting… Apple Watch Ultra 2 49mm Black Titanium - Black Ocean Band Purchased on ebay. going on 6 days tm and not one reply.

I am so surprised that walmart.com is still allowing VIP Outlet to sell desktops on their website despite the fact that there are too many bad/negative reviews about VIP Outlet. They never shipped my desktop and after VIP customer service did nothing, I had to follow up with walmart and walmart immediately cancelled my order without my permission. Walmart should look and investigate into VIP Outlet business practices. When I placed my order on walmart.com, I did not realize that ship and sold by is VIP Outlet. Lesson to learn, just avoid VIP Outlet. Their customer service is either ignorant or don't care. I pity customer service agents working for them.

Don't do it. I bought an item through Walmart. FedEx notified me it was damaged and could not deliver. ok that happens, but VIPOUTLET refused to either replace or refund my money $550+ until if or when they got it back and they could not say if they would.. Really poor customer service. I never recieved it they selected FedEx as thier shipper why stick the customer in the middle?

I ordered a Bose sound bar 550 and instead they sent me a much cheaper Bose soundbar solo 2. They clearly did this intentionally because they never gave me the option to replace it, only to return it. When I returned it they didn’t issue me a refund (it has been 40 days since FedEx said it was delivered back to the seller). Walmart dragged their feet on this as well until I gave up and disputed the charge with my credit card. Buyer beware.

DO NOT PURCHASE THROUGH THIS COMPANY! YOUR PRODUCT MAY BE LIKE MINE WAS. FAKE/FRAUDULENT PRODUCTS

Sold broken item that was also missing battery it was supposed to come with complete waste of time

We ordered an 83" OLED TV from VIPoutlet via ebay on December 1, 2025. The TV was shipped and we received an 85" LED TV which is a lower model and worth much less. For weeks VIPoutlet did not respond via email and their customer support said they would put in a "ticket" to start a return or offer a partial refund. Nothing came of it. Finally we had to ask ebay to step in to resolve the issue. VIPoutlet sent a return shipping label for a freight company that is 120miles away. Their response for sending the wrong item was to have us rent a uhaul and drive the item hours to a freight shipper. Again we asked ebay to step in. Ebay told them they need to pick the item back up. We have been calling VIPoutlet and the freight company leaving voicemails and no one will schedule for this item to be picked up. VIPoutlet says they'll send an email asking to schedule a pickup but we have received nothing. At this stage I was told they would offer a partial refund if we kept the item to make a difference, however we received an email a few hours later saying there is no partial refund and their "solution to ensure your satisfaction" is to return the item. I keep calling and being told they will submit a ticket and try to resolve the issue. Every time we call, VIPoutlet's phone representatives seem to be unable to do anything except "create a ticket" to have someone higher up review and call us. We never get a call back with any resolution. We call them days later and they give an ever revolving set of answers

BEWARE!!!!!! Ordered a new Winix C535. The box looked like crap, No Manual or No product warranty. Vip outlet sells USED and refurbished items. VIP outlet sent me a USED Winix C535. After running it for a day and a half. The fan is on 2 speed and not running. The Blue Energy label down at the bottom right corner is very worn and dirt that has stained the outer shell is pretty bad.