VIP OutletReviews of vipoutlet.com

I placed an order for a refurbished TV Oct 4th, at which time the charge appeared on my credit card. I then received an email from VIP Outlet stating their fraud department would need a copy of the front and back of my credit card and ID in order to process my order. Hesitantly, I provided the photos. 7 days later, I received an email telling me as the item was being tested prior to shipping, it was found to be defective, so my order was cancelled. Within hours, I received another email stating there was a problem processing my payment, so my order had been cancelled. Meanwhile, the charge is still pending on my credit card. I cancelled my credit card and will be disputing the charge if it is not adjusted. This has been an awful, time consuming experience. AVOID VIP OUTLET.

Now they claim on this website that they have called me, spoken with me, and satisfied my concerns. They did not call me ever. Another fabrication to give the impression that they are offering considerate customer service. Did not happen. I would never do business with this company. This company claims to offer "great" prices on products, charges for them, and then refuses to deliver the product. I went around and around with them for weeks, trying to get them to fulfill their offer and deliver the product I ordered and for which they charged me. After telling me in each correspondence that they were going to "escalate my issue to upper management", they simply canceled my order. Terrible customer service in my opinion. I would avoid doing business with VIP Outlet!Order #25217637

This company had a saw for sale that I’ve been shopping for for months at a really great price but it was out of stock. When I contacted the company to see when they were going to get anymore in stock they told me that they do have some in stock but the price is $50-$60 more than what was originally posted and that it was an error on their part but didn’t take it down from the site . Upon telling them that I believe it’s only fair and good customer service to honor their price that they wrongfully posted they didn’t care one bit

Very slow customer service. I ordered an iPhone from them. Took 3 days of "processing" and 3 days of Chat support back and forth for them to tell me that they do not have a phone for me. At that point they just canceled my order with no other option. Just because you order something do not expect that you will get it. They took my money right away from my bank account but "Processing" took 3 days..

Hi I am not happy with my order I ordered a 6 pack of led shop lights and received 4 the truck driver said the other 2 would be on the next truck so I excepted then and now I have not got them and I have already installed them and can't get money back or the other two lights so I paid for 6 and got four and I emwont vmecer buy from Vip again buyer beware

Do not do business with them waste of time. Canceled my order claimed fraud. Order was a $35 speaker with the same ship to and billing address. They wanted color copies of my license and credit card Seriously? I have never heard of such. Not worth the hassle plus they are rude as hell * Update* After leaving this review they emailed me saying the speaker didnt pass quality control so they had to cancel. So first it was potential fraud as the reason now it was a quality issue. Just proves how dishonest this company its DO NOT BUY

After using vipoutlet a few times with excellent results, I was surprised and disappointed that my last few efforts to purchase items from them have been a dud. Two orders were cancelled with no reason given until I asked their customer service. I was told the items didn’t pass their quality control. So why have them for sale?! Next three items I tried to buy didn’t have a tracking number so I lashed customer service again. This time I was told that the items were stuck in processing and had never been mailed. Items were cancelled once again. They tried to tell me it was a tech issue that was ‘halfway fixed’ so to please keep using them. Also send me an email asking me to change my review of their service to say I was pleased! Unbelievable! Never use them! They are not reliable.

I placed an online order. My card showed the authorization amount. After 3 days I called to see when my order would ship,and I was told it was cancelled! They never sent an email or told me why .