VIP OutletReviews of vipoutlet.com

If I could give a "0" I would. I bought a Samsung Galaxy A51 supported by Straight Talk through Walmart.com. Came quickly. On the box there is a label which, in part, says "BRAND NEW" and "FULLY FUNCTIONAL." We put a screen protector on it before activating it (clumsy husband). Couldn't activate it. Apparently, it was never swiped before it was sent out. I called customer support at VIPOUT and was told that I needed to return the phone because an activation code was not available. They are sending a label for return (am I out the screen protector? PROBABLY.) Why send a phone when you have no activation for it? This was a gift. Now I'm reporting to the Better Business Bureau. Caveat Emptor! (Let the Buyer beware.)

I made a purchase for the first time with a 10% off code which showed on the order page, however when I when to look at my credit card online. VIP Outlet CHARGED THE FULL AMOUNT!! They did not deduct the 10%. I've chatted twice and called twice over the past 3 months to get my money back, each time they say it's being processed. But I still haven't received. This place is a scam fraudulent site whose customer service is useless. DO NOT BUY FROM THIS SITE!!

I bought a PS5 game (AC Valhalla) but received a PS3 game (Spider Man 3). The game came in the case for AC but the disc inside was intentionally flipped and when I took it out it was a fricking PS3 game (which may be the reason for the lower price compared to the trending price on eBay. Maybe they were trying to attract people to scam). I'm very very disappointed and frustrated. I reported the product on eBay and really hope this is an honest mistake and they will make it right.

I ordered from them through eBay an item that cost almost $70. It was apparently delivered to wrong address because we never got it. You’d think for the cost of the item wed at least get a picture on our doorstep. Nope. They got their money and i got nothing. Don’t do business with these people

Dishonest company I've had multiple orders cancelled because the item did not pass testing and ten same item is back on the site but priced much higher

I purchased a computer from them with some of the advertised components removed. Someone not knowledgeable might have plugged their monitor into the available video port and had no Idea they were running on integrated graphics, while the GPU and some RAM were removed. They put in new expansion slot plates to cover where the GPU output ports were.

So far having same problems as a lot of other people on here. I placed and order on 3/25/21. Only one item shipped out of 3. (all coming form the same facility). Was suppose to be delivered sunday the 28th then it changed to wed the the 31st. Was delivered today on the 30th. Can't set it up because the item was associated with another account. Great!!! Only 1 out of 3 delivered. The status of the other 2 are on pending. which means my order has been in limbo for almost 6 days and not even dealt with while they ship out one of three items and that item does not work. * Never had a problem when the items are coming from the Arkansas location. Just Kentucky. It's been 7 days now and still no update. Obviously, saying fast shipping and in stock item that are high in demand. people will buy. if it was in stock or comparable item which there is 20 dollar difference that says in stock too why havent i recieved my items 4/1/21

Order a brand new switch game from them through eBay, received a plastic case containing a piece of styrofoam with a printed picture of the game mimicking the look and size of a switch cart. what more suspicious is that VIP Outlet ask to get the forgery back. If it was a misplaced order or defective authentic item i could understand, but knowing it has no value and no use beside trying to fool a careless buyer it raise a major red flag. From my end it seem like someone has a clear dishonest intention.