VIP OutletReviews of vipoutlet.com

Purchased a new, damaged box, Sharkninja-ix140h-cordless-pet-stick-vacuum. The item arrived in used condition, damaged, and missing the charging block and cord. VIP Outlet approved a return and refund. Item was returned. No refund was issued within the 10-business day period. A claim was filed with PayPal. A refund was issued the following day. Each step of the process, from receipt of the damaged item to refund, was a disappointment and more difficult than necessary.

Stay away from these bozos - literally ordered something 2 weeks ago and needed it today and it still hasn’t even been shipped. Messaged them multiple times on eBay and no response. I don’t know how they are still in business.

. . THE BIG RIP OFF . . RUBBISH WARRANY Laptops Direct - Complaint issue - request your... V I P - COMPUTER OUTLET Sep 16, 2026 David Smith Attachments 14 Sept 2026, 17:06 (2 days ago) to headofcustomerservice your warranty Replacements: Brand-new units are provided free of charge if the product cannot be repaired. written correspondence is invited - 3 ATTACHMENTS headofcustomerservice@***.co.uk David Smith - Litigation Advisor Stockton On Tees TS 18 3BE ON BEHALF OFF . . Mrs Lesley Swainston Hardwick Stockton On Tees TS 19 8SB 14 / 08 / 2026 Dear L T D We have an issue with a expensive PC , Mrs Swainston , purchased from yourselves 1 Item Purchased on - 25th March 2026 2 Cost Of item - £3,305.96 As per - Mrs Swainstons conversation / with your Customer Services , the P C was returned to V I P for repair , and accepted by , V I P for a free repair V I P , accepted the repair , paid and arranged collection , and re delivery to a holding Store V I P , did not repair the P C , various reasons where given V I P , returned the P C , separate parcels , dismantled , none working condition None of these where acceptable to Mrs Swainston , or ourselves , reasons for none repair on request Solicitors have now been instructed We will be happy to send you a further full account of the circumstances In the meantime , we attach your - Warranty Service Details 1 In light of your written WARRANTY , WE WOULD ASK YOU TO CONSIDER , offering a replacement PC , at this time , to resolve this issue , without further measures needing to be undertaken 2 A full refund to the Card User , is also acceptable 3 We attached original payment papers / documents We look forward to hearing from you in due course Thank you for your kind assistance given to date Kind regards , David - ( LITIGATION SPECIALIST ) WE ARE AUTHORISED TO ACT OF BEHALF OF OUR CLIENT = MRS SWAINSTON Laptops Direct offers optional 3-year extended warranties ("No Worries" or Ucover plans) that upgrade standard manufacturer cover for PCs and laptops. [1, 2, 3] What the 3-Year Warranty Covers Repairs: Faults are fixed by the manufacturer or a certified repair center. Replacements: Brand-new units are provided free of charge if the product cannot be repaired. All Costs Included: Parts, labor, call-out, and delivery charges are fully covered with no hidden fees. Support: Access to a dedicated UK-based claims and customer care line. [1, 2, 3] 3 ATTACHMENTS User's recommendation: CON ARTISTS - stay away , they dont repair your item , the lie cheat and steal your money. Monetary Loss: £4000. Preferred solution: Full refund. Laptops Direct Pros: Looks nice. Laptops Direct Cons: Dont repair your items warranty is a lie. Location: Stockton-On-Tees, Stockton-On-Tees

As a career manager and designated leader in several situations I feel a need to explain a definition of “good service” I learned in graduate school. I have a Masters Degree in Leadership and Management from Columbia University in NYC. I have been in important leadership positions where providing excellent service was required because errors in premium service could result in serious consequences. The researched best definition of desirable and exemplary service is simply: Do the right thing, the right way, the first time. To achieve that level of service, the management team must use input from consumers to learn of weaknesses in the service delivery flow and fix elements that cause disfavor. The Right Thing Get a security camera ordered from E-Bay for $37 + taxes to me the customer The Wrong Way 1. Allowed an automated order processing system to assign a $37 item to a “signature required” delivery requirement 2. List VIPOUTLET as the seller in the web presence 3. List The Recon LLC as the seller on the Customer Order Form 4. Display Walmart as the seller on the delivered package 5. Permeate the seller misinformation to FedEx RESULT This simple order of a small item became a complex and utterly disordered and mismanaged situation: a muddled mess or a situation that is chaotic, contentious, or unpleasant to an excessive or absurd degree. There are the slang definitions of two informal and vulgar nouns considered improper to print. Therefore, I will provide partial terms to suggest these inappropriate words to avoid violating your sense of improper language . ClusterF##k S##tshow

Don’t trust them

Awful experience with this company. Ordered an air conditioner on eBay and it showed I would receive within 4 days, which was great. However there was never any update on the tracking and by the second day of no messages returned by this company I asked them to cancel the order. Two days later they said they could not cancel it... it had NEVER SHIPPED so there was no reason not to cancel. Meantime over ten days later they have not sent the item, not refunded my money and just sent a notice they were shipping and sent a tracking # which UPS shows was only generated by VIP and the item was not picked up. Again, I told them to cancel and refund. They ignore all emails. I was able to call eBay and explain all of this and they said that I was covered under moneyback guarantee of the orig delivery date they did not meet. I also contacted my credit card company and disputed the charge from VIP. This company is a complete disaster with beyond poor customer service that ignores you. Beware - I have had nothing but aggrevation since I placed the order.

If I could give negative stats that’s exactly what they would get! Received a portable dvd player that supposedly came with a warranty . Was never given warranty information and when it broke less than a month after receiving was told to return for a replacement so I did and it’s now been a month since they received it and I still don’t have a replacement! Claims they’ve “escalated” the issues 4x now and still nothing. Awful awful company!

I bought two brand new air conditioners in damaged boxes from Vipoutlet on eBay. Nobody bothered to inspect the items before shipping as both were severely damaged. Just trying to return the two units has been such an ordeal and I will never use this company again on eBay or Walmart.