VIP OutletReviews of vipoutlet.com

I placed a purchase on Walmart.com, and this is the VIPOUTLET client that Walmart is working with. For this consumer, do not place any orders at Walmart. Since December 15th, 2025, I have been in contact with them. The laptop I ordered was UNOPENED when it arrived. I requested that it be returned. The FedEx return label took two weeks to arrive. On January 5, 26, they accepted the box and signed for it. I still haven't gotten my money back. Walmart does not support these businesses.That is selling products on their platform. I'm basically going around in circles because Walmart wants to wait for the customer to reimburse me rather than simply giving me my money back.

I ordered an open-box vacuum that arrived badly used, and they wouldn’t send me a return label, so eBay had to step in. About 70 percent of everything they send me that’s listed as “new” has actually been used, sometimes even dirty. They don’t respond to messages. If you buy something very heavy from them, you’d better rent a truck, because they’re likely to send the wrong product and it’s hard to return. I’ve received the wrong product so many times that I’m done with them. Sometimes the item is cheap because all their items are returns and they don’t check them.

Xbox controller was supposed to be new, was used and over a year old serial numbers didnt match, some jerk put there old controller in the new box and returned it, but vip outlet didnt catch it, or they're just straight selling junk

VIP Outlet never shipped item that I purchased but charged me $746 for shipping on an item that was never shipped to me. As a back story I purchased a refrigerator and noticed the shipping address was wrong so contacted seller within 5 minutes of placing the order. They informed the item was already shipped so I would have to contact the shipper to cancel shipping and then they would refund my money and then they would redo the order to the correct shipping address. I did redo the order to the correct shipping address but for some reason it took a week to refund the money and redo the order to the correct address. Once the transaction was done they ended up not issuing a full refund instead they kept $746. Then to make matters worse when the fridge was resent it never got sent, after a week they cancelled the order and said they never had the fridge. So now I got scammed out of $746 of a fridge they never had. I called the seller and they ended up hanging up on me.

This place is trash, I ordered a monitor through ebay that came open and broken, they refused to acknowledge correspondence until I contacted ebay, I was then given a return period but ended up bed ridden and missed the return period. Now I have a broken monitor and Ebay sides these this trash merchant.

VIPOUTLET sent the wrong item (12/26/25)! I ordered a cube storage organizer gift for my nephew in another state through Walmart (12/21/25). Walmart said VIPOUTLET would contact me within a certain time frame to resolve the issue. Not only did they not contact me, once I reached out again they were very unhelpful. I asked that they send the correct item or issue a refund. They were rude and would not do either. It has been weeks, so I contacted Walmart again and they are issuing the refund (1/13/26). Walmart should not sell items from VIPOUTLET any more, it is going to be bad for their reputation and bottomline. LARA and CARLOS from VIPOUTLET were rude and did not resolve the issue.

Worst experience ever. I ordered Samsung speakers on eBay where they sent me trash. Soundbar was broken badly and not even packaged in box. They just dumped everything in plastic bag and put them into packaging bag. Will never buy from them again and wouldn’t recommend to anyone.

We purchased dual tub washing machine said it was open box but brand new that is not the case it is disgustingly dirty.