Cindy
BEWARE: HAIR LOSS AND BALDING
I wanted to love this. The first time I used it, my hair was very smooth. I noticed a significant amount of hair loss (which never happens to me), but thought it was “normal” and maybe this was hair I was supposed to be shedding (I have very thick hair). Boy was I WRONG. Two months into using this shampoo and conditioner and I have a HUGE BALD SPOT on my hair and now have to go to a dermatologist to help fix this damage. Please please please don’t fall for all the positive reviews and actually filter by the 1 star reviews to see all of the other people this is happening to!!!
Response from VioriOct 26, 2023
Hi Cindy, We appreciate your honesty and feedback about your experience with our products. First, we want to sincerely apologize for the experience you had. Extreme hair loss and bald spots from our products is not normal and this is not a common occurrence or experience. We are more than happy to refund your entire order and make this right with you. We highly recommend showing your primary physician the list of ingredients in our products to see if have an allergy to any of them. Because our ingredients are naturally derived they are all gentle ingredients in general, but maybe it’s an allergy. Please reach out to [email protected] with your order number and we will get you taken care of.




