Rosalinda W.
I love the shampoo bar
I love the shampoo bar. I notice that the condition bar when I use it and stared to rinse my hair a lot of hair was coming off. Did I use to much conditioner?
Response from VioriJan 28, 2021
We are incredibly sorry to hear about your experience with our products! We are surprised this is happening because we've had a lot of great feedback in regards to people losing less hair after using our products. If you are willing to give it one more try, here are some tips that might help: 1. Comb/brush through your hair really well before getting into the shower. 2. Get as much lather from the shampoo in your palms/hands as possible and work the lather through your hair with your hands only. Try to not use the bar directly on your hair since your hair follicles might be fragile so the direct contact may be too aggressive even if you are being gentle. 3. Rinse with the coolest temperature of water you can handle. 4. Try the same steps (2 & 3) for the conditioner. You can also try holding your hair like a pony tail and from the section of where your hand is and below, gently rub the bar from where your hand to the ends of your hair. This will help prevent any "pulling" on your hair from the bar. (Does this make sense) If this doesn't help the hair fall, we recommend to stop using our products immediately and we will refund you 100%. Please keep us posted if these steps helps!




