Deven W.
I love the shampoo & conditioner bars
First I want 2 say I love the way the citrus zest clarifying shampoo & conditioner bars clean my hair & leave it so soft. The conditioner bar doesn't smell anything like the shampoo bar. The shampoo bar smells absolutely amazing & I would like 2 think that the conditioner bar would smell @ least half as good as the shampoo bar but it doesn't smell anything like it even with them being a set. I didn't receive my body butter bar with my shampoo & conditioner bars so I sent Viori an email( I thought I had ordered a body wash bar but I couldn't order a body wash bar bc they wanted me 2 sign up 4 a subscription which I find really messed up & they told me they were sold out of the body wash bars) So if your ordering a body wash bar, I would make sure they have them in stock bc there was nothing on there website about being sold out on their website when I placed my order. So with this being said I have reservations about ordering from them again. I hate this bc I really like the shampoo & conditioner bars but I didn't get 2 try a body wash bar bc I wasn't willing 2 sign up 4 a subscription with them. I really don't like doing business with a company like this & with what they said about their body wash bar it's highly suspicious. And they didn't give me any time limit on when I would receive my body wash bar. I'm not willing 2 pay 4 something & have 2 wait god knows how long 2 get it. So please b careful when placing an order. I gave 3 stars bc of the body wash bar incident but I would definitely give the shampoo(5 stars) & the conditioner bars,(4 stars) If the conditioner bar smelled like the shampoo bar I would give it 5 stars.
Response from VioriMar 21, 2026
Thank you so much for your honest feedback! We appreciate hearing your experience so we can find ways to improve. To answer your concern about the scent, the reason why the scents differ is because the shampoo & conditioner are made up of different ingredients. The conditioner contains much more shea and cocoa butter compared to the shampoo so the natural ingredients in the bar affect the overall scent. We apologize for this, but because of the vast difference, it just happens naturally. They will still be just as effective. To address the body wash, we use a third party manufacturer for our body wash and they dropped the ball on our Fall inventory order so we were out of stock, but we recommended to customers interested in the body wash to sign up for a subscription if you wanted it auto-shipped to you in the future when it restocked, otherwise there was no other way to place an order since the 'one-time' purchase was unavailable. We completely understand why that felt like a weird way to purchase, but it was just the situation we were in because of our supplier. That is currently not the case anymore. We have a full inventory now. We would love to get you to a 5-star experience so if you want us to send a free body wash on us, please reach out to me personally at [email protected] and I will get you taken care of! :)