Valvoline Instant Oil ChangeReviews of vioc.com

Well I was in line with an F-350 7.3 l diesel it came out to him and told me to pull in ask him how much it cost he said he'd tell me when he got in sat there for 2 hours they did not have the oil filter they did not have the oil and they did not have a filter wrench he was scared to go buy a filter wrench because the owners would give it in trouble

Terrible service! I took a friend's 1997 4.6L F-150 in for a simple coolant flush. They only vacuum it, which cannot pull it all out, and it is impossible. Then they filled it, and I paid my bill $140. I asked them what temp it tests to now? They looked at me puzzled, so, I even had to explain to the tech? Then, they brought out the antifreeze tester, but sorry, it busted- all they could say was bring it back in a week when we have another tester? Seriously, so I pulled out the photo I had taken right after the engine cooled at my home with my antifreeze tester. It showed only to 0 degrees F! His only reply was Well, ok, it doesn't get the cold around here anyway? I asked for my money back, he immediately declined, and so I drove to Jiffy Lube down the street. They pulled the upper radiator hose hooked up their PRESSURE machine pushing all through the radiator, heater core and engine then out the unattached upper radiator hose. This is the only way to throughly replace the old fluid. No vacuum garbage here! I checked the antifreeze before adding it, and yes, good to -35F as it should be when done correctly! Stay far AWAY FROM VALVOLINE as possible , terrible service, extremely ignorant and rude! Cooling systems are only positive pressure, any negative pressure can hurt gaskets within the cooling systems. Your staff was extremely rude, disrespectful, completely unprofessional, disregarded my attempt to show them the freezing point from my Preston antifreeze sensor ( no sensor available to even check the freeze point after they did the flush there? ) plus showed his complete ignorance as he looked at my phone picture after driving back to my home, cooling the engine down prior to testing and snapping the picture) he told me well it shows “0 DEGREES F AND SO IT DOES NOT GET THAT COLD HERE ANYWHERE,” seriously? What service rep is this guy, what if I am taking the car to Chicago or anywhere in the winter? What would VALVOLINE do if my engine block cracked? Would they replace my engine, HELL NO! Anyone responsible would or shound automatically ALWAYS varify the freeze point anytime coolant is replaced! Just common sense! I have reported this to VALVOLINE corporate! Any double check of the coolant freeze point is ALWAYS THE RESPONSIBILITY AND A REQUIREMENT OF COOLANT FLUSH! Aa of this date September 3rd I have had zero response to satisfy my request for a full refund. So FYI!

went for first oil change, used a groupon(usually a sign they really need the business) 24 hrs , big oil spill in my garage, had just enough time to take it to a nearby mechanic . The oil filter had a lose rubber ring and was not sealed. My car is just 4 yrs old. Just missed a major engine debacle by minutes. Had to fill the engine with all the oil as it was dry. I notice that this outfit hires many young inexperienced kids who dont know what they are doing. Never again will visit them. I demanded a full refund on the oil change and got it only after I turned down their free change in the future and pressured their manager. Beware, this is the worst quick oil change shop out there.

Never trust no one at Valvoline, they break your cars and cause other parts to break! It’s upsetting that Is supposed to be an instant oil change, turns into getting another part broke by time you go home, or they don’t put enough oil, or you leave with a tick, I went to get my oil changed and I WILL NEVER EVER GO BACK, after the lady started to drill in my engine, n when asked what’s going on the answer they gave me was changing a screw! What screw? I never seen anything like that before, well went home to hear a dam tick. They are the WORST OF THE WORST

I had my oil change at the FtPierce Florida store for the past 2yrs at least. My last 2 oil changes from April and June seemed normal. No issues reported and just a regular oil change. July 13th my engine light started blinking, my car would no longer accelerate properly, and there began to be a knocking sound. I had 3 different mechanics to tell me there was little to no oil in my car and that my motor may now be damaged because of that. I have video of valvoline’s rep stating that during the time period in which j had my oil changed that reps have been fired because they caused issues to cars due to bad oil change practices. I also have video evidence of the mechanics checking my car, the rep from valvoline pretending to check my car, and I have a diagnostic that points to the reason for my engine damage being the oil change at valvoline. I tried to persue a claim with valvoline to resolve the issue, and I was turned down. I couldn’t even get to speak with a manager. I’ve had to miss out on work, had to pay for a rental(which I no longer have), and I’m stressed because I have to figure out now how to provide for my son going back and forth to school without transportation as well as my job.

Worst company ever in the world they lie mess up your car even when they found at fault and then when you take them to court they don’t show and then claim they wasn’t served right so they don’t have to pay Jessica Nunley is the worst to talk to I bet she kiss ass all day and slob on the chief D I’m still waiting for these bums to appeal cause I’m ready you better off doing your own oil change cause they have so many lawsuits against them i don’t see how they still up and running should of made sure that got burned down in the riot to smh they are the worst and ill never go back I started a group page on Facebook called Class Action Lawsuit against Valvoline please go and join and if you have issues with them let’s come together and sue them as a group

I wouldn’t even give a one star been a using them for years then they forgot the gasket in my oil filter and I was told they won’t help fix it here’s a DONT GO TO VALVOLINE Mind you they came out to my home to fix it lmfao what a joke And their managers are RUDE of you want your warm and fuzzy feeling bring it in I’ll put you in for a tire check and will write in notes about your engine I will be contacting a lawyer

IF YOU DONT HAVE MONEY TO FIX WHAT THEY BREAK, STAY FAR AWAY! My elderly mom took her brand new vehicle to the smyrna tn location. It was purched brand new, SO no other service center has ever touched it. They replaced a return bulb and broke the clips. When she took it to the dealership, they told her the clips were broken. She called valvoline and they gaslighted her and told her that the service person told her it was broken and that they were putting green tape on it. Lies! My mom would have immediately told him that wouldn't work. This is her first brand new car, she's proud of it. They refuse to fix it, and customer care refuses to allow her to speak to management. They say they can't give that info out to the public. It's LITERALLY PUBLIC INFO! She tried reporting to the "ethics and compliance phone number. They just told her she'd have to speak with customer service. The phone number is literally 1-833-vvv-REPORT but there is no option to make a report. DO NOT USE THIS COMPANY IF YOU VALUE YIUR VEHICLE.