Valvoline Instant Oil ChangeReviews of vioc.com

One star is to much today. We are in Spokane Washington. I own a shop that caters to Veterans in Need and I serve them free of charge. I have a customer who I found her a Cadillac Escalade years ago and purchased it from a well known Cadillac dealership whom I know well. The vehicle had 40k. Now it has 194k. It has only had its oil changes at Valvoline. They tend to use impact tools to open and close the air filter and they stripped the bolts so over the years it has leaked dust into the intake and this dust slowly killed the engines compression. It came to me because it had a miss and Judy wanted to change the plugs. When I removed the intake ductwork and chunks of packed dust fell in the throttle body that was entirely caked. I sprayed out the ductwork to see what comes out and it was a nasty muck. The engine lost cyl 7 by 30 pounds compared to the others. The others are way below average of other of the same engines available forsale from recycling yards by 20-50 pounds. Hers are 150-177 and used with the comparable miles are 190-230. I sent a message to corporate who were more than happy to help Yet after I dealt Austin the manager at the last Valvoline Judy had her oil changed he said they would not fix because it had been low a few times when it has come in for it regular synthetic oil changed. He told me that after he a Pat discussed it they will not help in any way. Ya know when you pull in for an oil change it’s these kids that know nothing. Especially how to keep from stripping the fastener in an air box. If this was a Honda it would be steel bolt and steel incert in the air box and those tend to brake. But the caddy happens to be steel machine screw into plastic. Experienced technicians know when not to use an impact and removing bolts and nuts are one thing but reassembly is another. My son worked at Valvoline for years and that is why Judy only took her Caddy to Valvoline. He has not been there for many years but she continued to use their service, but no more. They do not seem to want to fix the damage they cause. Has anyone ever take apart an engine that has sucked in dust. It destroys the oil control rings as well as the rings. It is really bad that I have to write this but I am happy my son no longer works there. I will be calling corporate again. Then I will be pulling the engine. I will do a YouTube video segment of the tear down slamming Valvoline the entire time. Enough is enough. Taking advantage of Veterans needs to STOP!

My adult son, who is autistic, took his 2022 Ford Escape in for a routine oil change at this Valvoline store. The vehicle only had 34,000 miles, yet he was convinced to approve a transmission fluid change — a service Ford recommends at 150,000 miles for this model. I showed them the official service manual that was in the car and they refused to budge. This felt like a clear case of upselling, and I’m disappointed that the staff didn’t take more care in explaining whether the service was truly necessary. Situations like this can be especially difficult for individuals who rely on clear guidance and trust professionals to act in good faith. The management and the tech who serviced my son refused to rectify this when I went back up to the store. I will never go to the store again and I recommend that others avoid it as well.

RUN AWAY FROM VALVOLINE!! They deserve NEGATIVE stars. I went for a routine oil change last Saturday for my Audi Q5 which this location had done before. After paying $139.55 I drove about 100 yards down the road to a stop light at which point my engine shut off and would not restart. Immediately called Valvoline and Manager, Michael, came down to look at my car. He reported everything they had done looked fine. Shoved car off main road into parking lot. He tried to convince me it was my battery (even though my lights were on and they checked the battery during oil change). He attempted to jumpstart my car and that was not the issue. Said he would start a customer care claim in case it’s their fault and left. I had a tow truck take my car to repair shop where it was proven VALVOLINE neglected to put oil in my car after they drained it!! My motor is locked up and ruined. Not until Monday, did I hear from Lisa, area manager, through customer care line. She insisted she look at the car and try putting oil in it. Met her at repair shop to which she never once said hello, introduced herself, shook hands, or even express empathy for situation. Saw with her own eyes no oil is in the car and motor locked up. Says it has to be towed somewhere for a full diagnostic test and estimates to repair. I requested it go to Audi service department and she flat said no as if it’s her vehicle and not mine. Told her I wanted to know where she wanted to take it and who was going to tow it. Was never notified with that information prior to her moving forward with having it towed. I asked for a rental and was told no until she received a diagnostic test and estimate. They received an estimate Tuesday at 2 pm and passed it on to their insurance company. I’m still being refused a rental vehicle and have had to call off work for 3 consecutive days to date. Was told insurance company would contact me yesterday and they did not and have not to date. They refuse to provide me with insurance contact information or someone above Lisa at Valvoline. Lisa has been nothing but rude and constantly blowing smoke and finding reasons to drag this process out instead of doing everything she can to help me. Their NEGLEGENCE AND INCOMPETENCE ruined my Audi motor and I’m the one suffering the consequences. I have filed complaint with the State’s Attorney General Office and have also retained an attorney. This has been an ABSOLUTE NIGHTMARE and the worst customer service experience of my life. It’s a mystery to me how Lisa ever became an area manager in a customer service company and Valvoline is PATHETIC and doesn’t own up to their mess ups nor do they even act like they give a d@mn. Please stay away from this business so this doesn’t happen to you!!!!!!

Brought my Jeep in today for an oil change and tire rotation. Waited an hour before an employee came to me to say there was a problem with the tire rotation. He pointed at two of the wheels lug studs on the same wheel next to each other had been stripped and the lugs cannot go on and the vehicle is unsafe to drive. Then he said word for word (this happens all the time). I pointed back at all the metal shaving proving they were the ones that caused it. Then got charged in full for them breaking the vehicle. No offer to cover damage, no lift home and vehicle had to be left in a lot overnight until I can find a shop that can fix the vehicle. Pending small claims lawsuit soon to follow. Please don't let this happen to you. Stripping one of the wheel lug studs was bad enough but to then strip the one right next to it? Avoid at your own peril.

I went in they seemed helpful. The job ended. Well except they said they put a sticker on the windshield they did not also they did not updated the dash light.

0 out of 4 tire stem covers tight. Unacceptable.

If after reading this, if you decide not to use them, let me know below. I need a laugh. Update: Valvoline oil change in red bank(all for that matter, as corporate doesn't care.) A TOTAL WASTE OF 1 STAR! RED BANK TN I took my Jetta in for an oil change and the "mechanics" left the the engine baffle plate fasteners out. I drove 105 miles and the baffle plate fell off, breaking IN THE MIDDLE IF THE INTERSTATE! I returned to town the next week and took it to this same location. I spoke with manager Jacky and explained what happened. She informed me that they would do an investigation and get back with me after reviewing the cameras. I recd a call back a day or 2 later with Jacky STATING: "YOU WERE RIGHT! WE DID LEAVE THE SCREWS OUT AND WHEN THAT HAPPENS, THE WIND CATCHES IT AND RIPS IT AWAY." I was shocked they admitted wrong, but wait, remember, people are nice when they try to screw you! I told her I would only accept OEM parts, not Chinese made parts! And Jacky agreed with me 100%! I felt something was up so when the part came in, I didn't get in line to have it installed. I went in to visual see the part to verify it was OEM. FIRST THING I SEE IS "MADE IN TAIWAN" MOLDED into the cheap thin plastic that folded in half like a sheet of paper. IT WAS NOT OEM. And Ididn't ask for s new one, just oem from a scrap yard would have been fine. Jacky informs me that "THIS IS WHAT WAS APPROVED! Of course, they approved it. They break a $270 part and try to replace it with a $39.99 part. ABSURD! THEY'RE going try to screw me. I told her that I did not approve it, that she needed to reach out to whomever and get the right part in. She again stated "THIS IS WHAT THEY APPROVED!" in a VERY AUTHORITATIVE VOICE! I informed her that they weren't going to screw me over and if I didn't hear from them in 24 hours, I would do what I've done here.(after just now talking with the complaint dept to find out they won't communicate with me further because I let her know I would take legal action if necessary and I would leave reviews, here I am! So, the moral is, don't use valvoline. They don't care about me as a customer, just the almighty $$. Do they care about you? Hmm... Imagine taking a Mercedes in and they forgot to tighten the drain plug. 105 miles later, the engine is toast. Don't be surprised that if your Mercedes had 200k miles on it, they may try to put a YUGO engine in it!

I went to the Valvoline location in Mount Pleasant, SC and received excellent service from Isaac, Jacob and Savanna. They provided me with important information regarding the upkeep of my vehicle which was great to know. We also chatted while my oil change was done which made the experience smooth and easy. They were a great team overly.