Vintage TubReviews of vintagetub.com

Order arrived quickly and is good quality. Just tge type of faucet I wanted.

Great product! Delivered quickly and packaged well and complete.

This company is an absolute joke. Save yourself a huge headache and a lot of hassle and order elsewhere. They shipped me a faucet that was missing a label cap and the faucet also leaks so terribly that I had to turn my water off to my whole home because the leak was so bad. I had it installed by a licensed contractor and when it was leaking, the work was checked by a plumber, who verified that it was installed correctly. I paid almost $700 for this faucet. I sat on the phone and pressed “2” for customer service and every time I waited for multiple minutes on hold and then a sales associate ordered to tell me they couldn’t help and kept sending me back to the main menu. I am going to dispute this charge with American Express since the company cannot seem to make it right and I am going to dispose of the unit. Awful product, awful customer service. Will never shop here again and I’m going to tell my contractor to warn all of his customers to not purchase from this website.

Ordered an under mounted kitchen sink, very decent quality and was delivered relatively quick. Will keep working with them!

We have used Vintage Tub for our home and one of our rental properties. We love the quality of the products, but it’s really hard to get the proper replacement parts when needed. The woman that answers the phone is rude and has no idea about the products, so she ends up charging you for more than you need. We’ve called twice and recieved the same uninformed, grumpy lady who just wants to finish the call asap. Not great customers service via the phone, but we’ve had decent experiences through email. So, if you need help or a replacement parts, don’t call. Email instead.

The price was reasonable for a bath faucet of this quality. I love that the faucet swivels. The design is beautiful.

I cancelled my order within their listed cancellation policy and still haven't received a refund. Despite following their rules and not even receiving the tub, they said I'm not eligible for a refund. Now I'm going to have to dispute the charge with my credit card company. Read the rest of the bad reviews, they'll tell you the same thing! I wish I had.

Their customer service is a joke. I emailed them to ask what their normal turnaround time for deliveries are. Meaning, was I looking at days? Weeks? Months? A year? All they would tell me is to look at my tracking. Which, after 2 weeks, still showed that my order was processing. So I replied to the email saying I knew they can't provide an exact date yet but that I just wanted an estimate.. They 100% ignore me! So I started a new email, they replied the same generic answer but acknowledged my last email. That means they got my reply and they chose to ignore it. This happened 3-4 times and I still didn't get an answer. I can't wait months for my tub so I started a final email saying I just need to cancel. Per their cancellation policy, you can cancel before it has been shipped and my tracking still said it was processing. But they won't let me cancel! They said my tracking isn't right and that it already shipped. It obviously hasn't though, because I still don't have it. And if it already shipped, why wouldn't they tell me that when I asked? Because they are full of it, that's why. No matter how much they drag me around, I'm not paying for something they never sent and that I cancelled within what their policy dictates. Buyers beware, they'll scam you if you let them!