Vintage TubReviews of vintagetub.com

The shower enclosure was easy to order online. This is the second enclosure I've ordered because size was right for our unique space and Vintage was the only company that had this size. I bought a second one because the Black Friday price was great and included the shipping, even though were a few months from doing the install. I only give 4 stars because of the delivery issue. This was being delivered to our vacation home on an island and I had indicated on the ordering notes not to ship before December 18 because no one would be there. The shower was shipped in a matter of days and indicated delivery before the Dec 18th. As I checked the tracking online for the shipper, it indicated it was delivered and signed for. I called and I told them it couldn't have been delivered yet because no one was home. They checked and said it was delivered to the ferry freight company that would deliver to the island the next day. Husband had to scramble to get a boat to the island the next day. We still had to pay for the ferry shipment when he picked up the shower. We had the same issue on the first time we ordered this showe enclosure so I put in the notes not to ship until the 18th. I guess no one reads the notes. If you want your order delivered fast, well this company does that.

We have used Vintage Tub for our home and one of our rental properties. We love the quality of the products, but it’s really hard to get the proper replacement parts when needed. The woman that answers the phone is rude and has no idea about the products, so she ends up charging you for more than you need. We’ve called twice and recieved the same uninformed, grumpy lady who just wants to finish the call asap. Not great customers service via the phone, but we’ve had decent experiences through email. So, if you need help or a replacement parts, don’t call. Email instead.

Good selection of products, quick delivery, website easy to maneuver.

It took nearly 2 months for the tub to arrive. Postponed my bathroom reno significantly. I was notified the shipping was postponed but that was way too long a wait. That being said, the tub arrived perfect, it is beautiful and very well made. Great directions on the website for installing the feet. I also purchased the drain assembly from Vintage tub and it was right on time. If I didn't have a timeline to meet I would for sure purchase from Vintage Tub again.

Your product is good but it didn't provide the actual size of pipe diameter. It doesn't fit the pipe stick out of the wall. I need to return it but I am not quite understand your return policy.

Product as advertised. Prompt trouble free delivery

They had what we needed and was here within days. Only thing was there were no instructions with the faucet. I guess whomever orders from them it is assumed they know what they are doing so no instructions are needed ?? Price can not be beat from what we were seeing in our local stores !

Customer service great. Product less so. I ordered "D-ring" shower curtain bar. The bar really needs: * two (not one) ceiling supports. * through holes with nut and bolt for wall attachment. The set screws stripped out! * a better way of attaching ceiling support rod to ring that circles the shower curtain bar. I am afraid this will strip if tightened to much or slip if insufficiently tight. These are design flaws. Customer service great. But goid customer service cant fix bad design.