Vintage TubReviews of vintagetub.com

Placed the order and then decided I'd like to change the finish of the tub connection. Sent an email the same day on Sunday and the next day they messaged that it was already being prepared to ship- which it wasn't actually shipped or received for over a week so just not impressed with customer service. Felt like drop ship kind of vibes. Tub is very beautiful I just would perhaps go with another company next time. Shipping and chasing that down also wasn't a 5 start experience. Some of the fitting were a little off center and try as we might, the plumber and handyman and all the professionals couldn't straighten it out.

I ended up returning my purchased item because we decided to go a different direction in our bathroom. It was unclear during the return process whether a shipping label would be provided or was at the expense of the customer. I ended up paying about $20 to return the item. After I received the refund, the amounts didn't add up -- sales tax is required to be refunded on returns -- the full amount was not returned to me, and customer service stopped responding to me when I inquired about it. Wouldn't really recommend even though the products are beautiful!

I purchased a freestanding faucet that did not come with a floor mount plate. The item was returned with an understanding the credit back to the account would be 8 -10 business days. The return was processed on 8/31; 10 business days have passed and I am still waiting for the credit to my account. I have not installed the bathtub yet and will hold off until I receive the credit for the faucet. If no credit, I will return the bathtub.

ordered kitchen faucet on line . It was processed and shipped very quickly per your advertised delivery. Good job. I hired a professional plumber to inspect package of components and install the new unit. All threads were fitted with the white tape included. Upon turning on the water the faucet leaked very badly around faucet neck body. Discovered a crushed 0-ring. Online drawings did not show this o-ring. Actually there are two. Called customer service. Said detailed drawing and o-ring specification were not available . Customer service responded very quickly by immediately shipping replacement O-rings. upon installation by plumber it still leaks.

Good thing the product was solid and shipping went smoothly. I had two follow-up emails with their customer service teams summarily ignored.

only issue is you do not get back to your customers as promised which in a marketing business is SO SO important. Thank you, Tell Norm Ed from Midwest saids HELLO

The first tub I ordered, I called customer service after a week of no notice of shipment. I was told I should get notice soon, the next day I was told the tub was on back order til the end of the next month. I chose to pick a different tub that was close to the first. It still took another week and a half before i got notice of shipment and another 3 days for it was delivered. The delivery company was ok and the driver was nice and waited for my crew to move the tub. I would order from the company again but only if a customer request.

It would be so nice if you had more options with the complete tub package. I wanted the 72 in slipper tub and options were limited for that size. There were no options for the complete package and it would have really saved time if there had been. So now I still have to purchase that separately and have spent a lot of time trying to find something I like and something in my budget.