Vintage TubReviews of vintagetub.com

I am having a ginormous tub delivered and they sent it on a carrier that has one guy who just dropped it off in the yard. This is a bitter end to an otherwise good process. Whyyyyyy????

Stated shipping timeframe on the site at the time of order AND on the receipt was 5-10 business days. I tend to be fairly reasonable when it comes to delivery timeframes but finally called after 15 business days. The individual on the first phone call was not able to provide any information and said she would call me back when she knew more. I waited two more business days to receive the call back and it never came. When I called back again this person was able to tell me that low and behold it would be shipping THAT DAY! Wow, what a coincidence. Honestly it appears as though my order found it's way through the cracks and was just sitting there. I give two stars because the product did make it to me safely and it's as advertised. The issue is this definitely impacts my timelines for completing this work with narrow windows to work in.

Purchased tub 8 years ago. Upgraded to shower over tub 2 years ago. Spent quite a bit of money with this company. Original tub was delivered damaged due to poor packaging. Claw feet were just sliding around in the tub. It was promptly replaced but I had to deal with disposing of the tub myself. Not easy. Since upgrading to shower over tub, the new diverted valve failed in just over a year. Warranty had expired of course. Purchased new valve. Zero installation instructions, not a part that you can easily remove and correct installation. I have twice requested the installation instructions but have not received a response. Instructions, to be honest, aren’t the most explicit when you do have them.

"I ordered the DreamLine Neo Shower. I received the first base damaged. The problem is that the base is not being packed well. Called and customer service was great and said they would send a new base. I was supposed to be contacted when the order went to the warehouse. Never heard until I got an email ready to ship. Ok so I waited 8 days from start to finish and got the replacement. Again it was damaged but now I have no choice because they need to get going to finish the job. I was very disappointed because whoever is packing these bases are not inspecting them because I assume they are made somewhere else. If not then whoever is packing them needs to make a better more well cushioned and protected box."

I am a contractor and have been buying products from vintage Tub for the last 4 years or more. Recent transaction was a disaster! Ordered Oil Rubbed Bronze finish free standing tub and received a chrome drain trim and a oil rubbed bronze pop up plate. I could have buy the correct finish pop-up drain online for $45 and did not need to spend the extra amount for upgrade if I knew they were only gonna swap the plate. Called and report the issue, manager never called me back. Sales person Mimi provided me the managers information so I tried to reach out to him and again nothing. Very disappointed. We will look for a different vendor!

Spent days trying to find faucets the would match, finally bought expensive strom faucets that said ships in 5-7 days , looks like I will not receive my faucets for more line 20+ days Not good business Employees were nice

Cannot deliver. Don’t advertise if you cannot

Tried to place order 4 times. Took a long time. I still don’t know when it will arrive.