Vintage TubReviews of vintagetub.com

We ordered a tub through Vintage Tubs and received an email right away saying that our order (and payment) had been processed and that they were readying our order for shipping. A month later, we hadn't received any other information from them on shipping times, so reached out several times to find out when the tub would ship out. Received no response, so emailed once more saying we would have to cancel the order if we didn't get a confirmation on the shipping. They responded right back, saying the tub was backordered for another 2 months. Considering the difficulties in dealing with them to find out this information, we cancelled the order as we didn't have a good feeling about having them stand behind their warranty. We went through PayPal specifically because of other reviews about frustrations in dealing with their customer service, so hopefully we get our money back without issue.

They sent me a different product, smaller size. Will not respond to customer service emails, phone rings and rings... terrible company. Do not trust.

We ordered a tub and they didn't have it in stock. They got right back with me and offered another comparable tub. When it arrived, we checked it over as instructed. The next day we realized we'd missed a small crack along the top of the tub. Long story short...these folk have the best customer service I've ever received. They gave honest advice, answered emails promptly, and replaced our tub. We love our tub and I recommend them highly.

The sink we purchased was extremely expensive, yet extremely fragile. It was never advertised as “fragile”. After only 3 months of use it is chipped. The paint it chipping off and there are actual pieces of the sink chipping off. Our kitchen sink is used for doing dishes, nothing out of the normal. Extremely disappointed in the quality and advertisement. Not sure why a kitchen sink would be made out of such fragile material. This sink was the most expensive sink we ever purchased, and it looks like it has been beat up for 25 years at just under one year old. Kristine Dickson

I ordered many products from V T & B, and every product I received was as beautiful as it appeared online. When something wasn't quite right, it was taken care of quickly and to my satisfaction. You can't ask for more than that, and it meant a great to me. My experience with customer service was top notch, and each member showed care and concern when I reached out to them. I would recommend this company and I will look forward to ordering from them in the future. Thank you!

We did a major renovation of the bathroom and this tub is beautiful. So happy we used your site. Contractor quoted tub at 3K-great savings.

Our Vintage Tub is Beautiful! All went well with the delivery, which was a huge concern for me after hearing some negative reviews! Would definitely order additional products from Vintage Tub & Bath!

Initial tub came in damaged. They immediately initiated an order for a replacement. It arrived undamaged.