VinotempReviews of vinotemp.com

Quality is not what it used to be! Very disappointed.

We have not received our item. I have called twice for an update. Have yet to receive an update.

Quick response. However, when I had a question regarding where on the wine cooler I could find the part I was replacing, I was sent the same PDF I had already received, which was of no use. In the end I replaced the part and the cooler only worked for 1 day. Now I need to replace the relay. Not worth it!

It's expensive to keep replacing the entire chilling unit every 5-6 years, at 50% of the cost of the entire cooler. It would be nice if the chillers lasted longer or could be repaired - not junked each time. I'm on my third chiller!

Very glad to have a new cooling unit in my wine cellar, but I really wish it had come with a user's manual. Without such, I had to get online and do some digging to find the information I needed to set things up. No reason why for $1300 I couldn't get a manual.

I had my wine cooler go on the fritz a few weeks ago. After 15 years, I guess it was due for some love. So, I got on their website, started chatting with a specialist. Diagnosed my issue, ordered the parts necessary and when they arrived I installed them and whalla, it worked again! However, the parts, Overheat and relay, I thought were a bit pricy at $75. The picture diagram of how to install them was suspect at best. The YouTube video was of another VinoTemp cooler, but I'm mechanically inclined enough that I was able to figure it out. What I'm glad about is that there is online help (Thank you VinoTemp Technician) and they had the parts, and I was able to repair it rather than search for a new one that would fit my budget and the space! I'm still happy about this situation and glad they still carry parts for a 15-year-old appliance!

Jarod,Jacob and Richard were amazing, thank you for everything. TAMMY

Thank you to Vinotemp's support staff, specifically Richard, for troubleshooting my 2006 Vinotemp storage unit (15 years old), sending me a new control plan, and empowering me to fix the problem! Everything is working and my 28 bottles are nice and cool. I really appreciate that Vinotemp continues to make parts to fix older units and that the units were designed with the ability to swap out parts and keep the older units running. I am very happy with the product and the support. Thank you again!