vineyard vinesReviews of vineyardvines.com

On 6/12, I ordered a Sankaty Quarter zip for my husband for FD. I understood it to be on sale at 101.99 but it wenr into my basket at 128.00. I called customer service and got a message that they would return on Monday. I went through with the order; it was the last day to guarantee delivery by FD. On Mnday 6/14 I talked to Amanda about this and she said to send a screenshot of what I saw and she would get back to me. I did not get a reply until after FD on 6/24-10 days later! I got his: As you can see in the photo, the price for $101.99 is only over the color Pool Side. The other colors are priced at $128. The graphics to me looked like the regular price was 128.00 and the sale price was 101.99. I responded that as a consumer it was NOT clear. I got no response. I called CS on 7/7/21-they never asked my name or order number to revisit the screenshot-just replied that I already gifted the shirt and there would be no return. I have never had an experience like this with customer service anywhere...EVER.

I used to love their site, products and support. Their products still look great and they have some unique offerings. That is about where the satisfaction stops. Just had to return an order because it didn't fit (not like we can just venture out to the local stores with ease these days to try something on). No problem - painless process to start the return. Then it all goes to hell from there. 60 days to receive a refund!? C'mon. Returned 2/23, yet didn't arrive at the return facility until 3/10. This starts the 60 day countdown for return. Buy in store if you don't want the company to hold your merchandise and your money if you need to make a simple return.

i love the style of the brand and the quality of their products BUT these clothes are crap11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally, it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale then I went online and I found their TELE HELPwhich is Eight 𝒻𝑜𝓊𝓇-𝒻𝒾𝓋𝑒 𝒻ᵢᵥₑ ₜ𝓌ₒ ₒₙₑ ₛₑᵥₑₙ ₜ𝓌ₒ 𝒻ₒᵤᵣ 𝒻ᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them Won't buy online again even if it was a fraction of the price because I will not support a brand that can't support their customers when they need it

Fast shipping but terribly cheap cotton dress- very unimpressed !!!!!!!!!!!11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale than I went online and I found their TELE HELPwhich is Ɛìցհէ four-five fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them

Horrible customer service!! They do not back up their products. Bought a button down shirt for present for my husband. He wore it once we washed it and in washer all buttons in shirt fell off and crumbled. When contacting customer service because the shirt was a lot of money they said nothing could be done because shirt not covered from normal wear and tear. I explained this was not normal wear and tear it is poor quality clothes and they still did not offer to give a new shirt or refund. Horrible products and customer service. I have been buying vv clothes for years the quality has become horrible and to top it off so is customer service. I will be shopping elsewhere and so should you!

Site seems to run by robots. I placed an order for my grandson, and immediately realized I had ordered the wrong size. Tried to change the order but only got robots. Finally directed me to an email address. The email response started out: "unfortunately..." They told me they cannot change the order but I could return the wrong size and order the new one. When I tried to return, robotic website refused. Back to the email - 4 times and a report to the PA Attorney General and Better Business Bureau. They finally sent me a gift card. Worthless since I never plan to buy from them again.

Less Than a One I think the people in customer service and their leaders are missing a link !!!!Ordered on black Friday sale, $579 for Christmas gifts. Was sent email with shipment info on Dec 5th. Noticed on tracking that it had not moved from Akron Ohio.. Called, given the excuse of the " virus"... called back on the 22nd when it still had not moved from Akron Ohio. Talked to someone that had to be high..."The Virus" my daughter called on 12/28/20. was told they would refund me what they didnt have and send me what was instock and "expediate " Free. ( never i am sorry or what can i do to make this right ?) I get 2 emails with tracking and check my bank record. Not only did they charge for "expediated " shipping but also for the same quarter zip at FULL PRICE. So I PAID FOR THE SAME THING 2 TIMES!!! CALLED THIS MORNING , SUPERVISOR CALLED ME BACK... She could never understand that they charged me 2x for the same thing. I told her I would make this simple, they needed to refund every dime I spent and whatever they shipped to me , I would return .. they just needed to send me a shipping label to send it all back and I would never shop at Vineyard Vines again. Now I know why they have bad customer service because she emailed me , said the quarter zip was no longer on sale so they charged me over $100 without my permission.?????? She refunded all my money but not the money they charged without my permission ..... So not only did I not have all my Christmas gifts for Christmas, I am going to contact my bank about that illegal charge. I cant stand ignorant people !!!!!! and they wonder why their customer service sucks ??? If Shep and Ian really cared they would contact all the customer service complaints and offer good customer service. Patagonia will get all my business from now on !!!!!!

Ordered a sweater, returned it via USPS -- the returned sweater (according to USPS tracking) was delivered to V V on Dec. 3. No notification of receipt and no refund?? Miserable customer service!