vineyard vinesReviews of vineyardvines.com

I recently visited the Nashville store to make some online returns from Christmas. As always they were so very helpful and friendly. The delightful employees on this day were Jill & Josh. I often place orders online and then take any returns to my local store. Because they are always consistently welcoming, friendly and fun I look forward to visiting their store and always end up lingering shopping and buying more. Shopping is supposed to be fun, right? I wish other stores could learn from these folks and not make going into their brick & mortar locations so miserable. Thanks again Jill & Josh, you guys are awesome!!!!!😊

I recently ordered a Men's Custom Shep Shirt (Navy) with an American flag on the shoulder and a whale with a Santa’s hat on the chest. The order was confirmed by Vineyard Vines during checkout. Because it was a 'Custom Shoe Shirt' it was expensive. That’s what I ordered and paid an extraordinary sum for. Instead, I received a blank shep shirt - no decals/embroidery at all. Even the slip in the box says “blank”. At no stage was I informed during ordering or prior to shipping that this would happen. I sent Vineyard Vines customer service an email four days ago outlining the issue and have heard zero from them. I am absolutely disappointed and want a refund or at the very least, the badges mailed to me so that I can have them attached locally. Without the decals the shep shirt looks dull, boring, entirely uninteresting and I don’t want it. There was no returns envelope in their shipment either. Their silence speaks volumes for their attitude. I am wondering how long they can, in this current climate, treat their paying customers in this way before news spreads and they are blacklisted.

I am disgusted at this company.In store in Bahamas,my father purchased two shirts because he thought he had a resort credit.In turn,it was a mistake and the credit was removed.He went to return the shirts only an hour later and be told there is nothing they can do he can only have a store credit.I have been shopping with this company a long time but I guess I am completely done with them.

Just received my t-shirt. The black lettering and whale outline is not solid. It looks like the ink was low when it was made.

Terrible customer experience! Never buying from them again. Bought a button down shirt with a discount over Labour Day weekend, but it was never delivered even though I got a confirmation email. Two weeks later, when I tried calling the number on the email, it was not working. Then I sent an email and they responded that they were sorry but the item I bought was out of stock. However, it is one of their most popular items and it has been available on the website since (only not with the discount). I then wrote a review on their website, but was never published. Simply terrible and dishonest!

I purchased a hoodie and asked to return this for a smaller size. All my emails ( apart from 1 ) have gone un- answered. It’s not possible to complete a return form via there web site because it doesn’t allow for the uk post code to been entered into the form. I will keep you posted on there response

Terrible quality Terrible service. Brought a blue basic baseball cap three months ago. Within the first two months of minor use I could see a slight fade in the colour. By month three the blue now has a pink hue to it all over. Contacted customer service if you can even call it that. Apparently their terrible quality is classed as normal wear and tear and do not replaced misused items. Wearing for a few hours here and there in three months is hardly enough wear and tear for a blue cap to turn pink. Anyway Vineyard Vines have showed their true colours and have lost a customer.

Ordered some items that was never delivered but it stated that they were. I was at home on the delivery day and did not recieve the items. I called customer service and they acted like they didn't even care. She kept telling me that items are sometimes marked as delivered but I should wait 24hr. The funny part is the package was delayed prior and I was told to wait 48hrs so at this point I'm out over 200$ worth of clothing and they just don't care. It's not the first time I have ordered from them but it's definitely the last.