Understated luxury from California. Shop cashmere, knitwear, leather & shoes for women and men. Free shipping on all orders and returns.
Vince (vince.com) has 66 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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66 approved reviews, newest moderated first
HeatherinHolland
I was shopping on the website for my husband looking for Christmas gifts until I realized they have the same exact cashmere beanie hat in the men’s and women’s section except the woman’s hat is more expensive. Overcharging women. Brands that do this disgust me. Will never buy here again.
Christopher A.
Hire management that have a clue. The lady at Bellevue Square was not just rude but unfriendly, unwilling to help resolve my question and hypocritical and super defensive. Extremely bad. I want to know my GC balance and she Refused to do it... It says " DOES NOT EXPIRE " ON THE BACK?!???!!!
Sophia
Customer service is ridiculously bad. They received my return more than a month ago but never issued me the refund. Customer service number online is never picked up. Stay away from the brand. I emailed them multiple times - slow in response and up to today the issue is still not resolved. As a frequent shopper for years, I’m very disappointed but this lack of honesty and credibility and will never return.
JelenaBG
Very simply put: Customer service associate answered to a simple question about return: We are not interested nor have the time to assist “internationals”. Oh, she ment she is is no way interested in non-Americans. But why oh why do you have international website? Of course she realized what an insult she spilled on the name on the company, but still no help to “internationals”, just words to patch the ugly truth. And all international to himself. Order No: GE2390403302US Oh, good luck with returns/exchanges to all of you who try! Sorry, I am not interested in discriminating companies. Sorry I ever left a dime here, it was the last time I did. Shameful!
Jeannette R.
Staff extremely uninterested in me as a potential customer. Unpleasant. Not hard to understand why I was the only customer in the store.11th Street Washington D.C.I PREVIOUSLY
Frustrated
Vince has beautiful clothing. However, the customer service at the corporate level does not exist. You can leave a voice mail message, it will not be returned. Several emails sent, no response. I will order my clothes through Neiman Marcus or Nordstrom and not direct through Vince.
Barbara van E.
The WORST return policy i have ever come across. I am going to bad review the ** out of tem now. This is not OK. I paid € 240 and you return € 178 + I need to print labels, generate Qr codes and take boxes off. I have been busy with this four hours and hours. This is insane. For such a fancy and expensive label. Goodbye and never again!
Rachel
Vince will not do anything if a package shipped to is lost and you failed to notice the situation within 10 days. I just lost almost $1000. They have the worst possible customer service. I have evidence.