Understated luxury from California. Shop cashmere, knitwear, leather & shoes for women and men. Free shipping on all orders and returns.
Vince (vince.com) has 66 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Excellent
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66 approved reviews, newest moderated first
Mj
Made an online purchase from Vince and did not receive product. UPS placed order in Amazon locker and code did not work. Told by Vince to file claim with UPS. Vince not helping. Terrible customer service. Over $2000 in lost product and they tell me they can’t help? Really? Some kind of agreement with UPS so I’m left to fend for myself!!! Do not buy on line or you may suffer the same thing
Patricia B.
I bought some Vince wool sweaters 6 years ago and they are still gorgeous. I bought two new one this year and the wool quality is awful. I worw one three times and it is already losing its shape. And the wool is piling. The quality went down. The price isn't worth it anymore
Genevieve M.
Trying to return a shirt, worn once and covered in pills and some snags. Clearly a material quality defect. Vince Store (Tysons Galleria) can’t take returns or issue refunds, told all returns/refunds have to go through customer service. Still trying to get some satisfaction. Just received an email this evening that pilling occurs after normal wear and tear and told how to remove it! Purchased 9/18/24, worn 9/27/24. Looks horrible.
Christina W.
I ordered a sweatshirt which was quite expensive for a sweatshirt and shipping plus taxes (I live in Germany) made it even more expensive but I thought, well, Vince means good quality. The sweatshirt arrived and I was extremely disappointed because the color was not nudish as on the website but more like light brown. So I decided to return it. I learned that Vince doesn't cover return shipping and I will also not get my taxes back. All in all, I paid 51 € yesterday just for shipping a very light item which I had ordered because the color on the website looked different. Plus another approx. 40 € for initial shipping and taxes. Won't ever order anything from Vince again, usually customers pay either shipping to/from, but not both.
Carlee O.
The quality has gone down the drain when they changed there tees for women Peru to China. Sizing way too big and no more 100% cotton. Greed over quality.
pamela D.
Do not buy from this company online! Non-existent customer service. They do not answer their phones or email. I wish I would have read reviews before buying. I assumed at their price point, and Vince products that I have bought via Nordstrom, that they would have some type of customer service. They do not. You need an order number for a return. You will not be able to find your order number in any email, or packing slip. And obviously you aren’t going to get it from Customer Service.
Sebcoe
Worst experience I have ever had. I contacted them 5 min after making a wrongful order and they could not stop the shipment even though the item wasn’t shipped until 2 days later.
Eliza O.
I bought through Harrods so I can’t attest to what people are going through with the Vince website, they definitely have my sympathy, so one star off for solidarity. But my silk shirt is absolutely beautiful quality and faultless, very pleased.