VIMA CosmeticsReviews of vimacosmetics.com

Response from VIMA CosmeticsJun 11, 2025

Hello Brandy, Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. However, after checking our records, we were unable to locate an order under your name or email address. It's possible that the product may have been purchased from an unauthorized seller or third-party platform. To ensure authenticity and full access to our customer support and return policy, we always recommend purchasing directly from our official website. We do offer a satisfaction guarantee with clear guidelines, and we're happy to assist customers through the proper process when contacted directly. If you believe you ordered from us, please reach out to our customer support team with your order number or confirmation email so we can help resolve this for you. Warm regards, Vima Cosmetics Customer Support Team

Response from VIMA CosmeticsJun 22, 2025

Hi there, Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that our foundation has made such a positive difference for you — especially with the unique challenges of menopausal skin. It’s wonderful that you're feeling confident, comfortable, and receiving compliments on your skin! That’s exactly what we aim for. Your words mean a lot to us, and we’re so grateful to be part of your daily routine. If you ever need anything or have questions, we’re always here to help. Warm wishes, The VIMA Team 💛

Response from VIMA CosmeticsJun 22, 2025

Hello Carmen, Thank you so much for your thoughtful and detailed review! We truly appreciate you taking the time to share your experience, especially as someone with sensitive skin and rosacea. Your concerns about fragrance are absolutely valid, and we're glad you reached out for clarification. You're right — we recently transitioned to a fragrance-free formula, and some boxes were still labeled with the older packaging. We sincerely apologize for any confusion that may have caused. It’s incredibly rewarding to hear that the foundation worked well for you, applied smoothly, and didn’t trigger any irritation. We’re also grateful for your honest note about the slight white cast during initial application — that’s excellent feedback, and we’re happy to hear it adjusts with wear. We’re so glad you gave the product a chance and that it’s earned a place in your routine. Please don’t hesitate to reach out if you ever need assistance or have more feedback — we’re always here for you! Warm regards, The VIMA Team 💛

Response from VIMA CosmeticsJun 22, 2025

Thank you so much for your honest feedback, Tonya. We’re truly sorry to hear that your order took 3.5 weeks to arrive — we understand how frustrating that delay can be, and we’re working hard behind the scenes to improve our shipping times and communication. We also appreciate your candid review of the foundation. While we’re glad it worked to some extent, we completely understand that not every product is a perfect match for every skin type or concern. Your note about how it performs on more mature skin is valuable feedback that we’ll take to heart as we continue to improve our formulas. If you ever decide to give us another try or have questions about different application tips or products that may better suit your needs, we’d love to help. Warmly, The VIMA Team

Response from VIMA CosmeticsJun 22, 2025

Hi there, Thank you so much for sharing your experience! We’re thrilled to hear that your order arrived in Finland quicker than expected and that you’re happy with the quality of the Magic Skin Changing Foundation and brush. We know it can feel uncertain ordering from a new brand online, so we really appreciate you giving VIMA a try — and we're so glad we could pleasantly surprise you! If you have any questions or need tips on getting the most out of your foundation, feel free to reach out anytime. Warm regards, The VIMA Team

Response from VIMA CosmeticsJun 22, 2025

Hi Stacey, Thank you so much for your kind words! We’re absolutely thrilled to hear that you gave the foundation a try despite your initial skepticism — and even more excited that it exceeded your expectations! It’s great to know it works well with your skin tone and adapts beautifully when you tan. Your recommendation means the world to us. If you ever need any tips or support with the product, we’re always here to help. 💛 Warmly, The VIMA Team

Response from VIMA CosmeticsJun 22, 2025

Vielen lieben Dank für Ihr tolles Feedback! 🧡 Es freut uns sehr, dass Sie mit dem Produkt so zufrieden sind und es weiterempfehlen. Wenn Sie Fragen oder Wünsche haben, sind wir jederzeit gerne für Sie da. Herzliche Grüße, Ihr VIMA Team

Response from VIMA CosmeticsMay 27, 2025

Hello Sarah, Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how disappointing it can be when a product doesn’t meet your expectations. Our money-back guarantee is in place to ensure customer satisfaction, and we do have clear guidelines outlined on our website. As part of this process, we kindly ask for a short video demonstrating the product application. This helps us verify the issue and continuously improve our formulations. We’d also like to clarify that unopened items can typically be returned—our team may have requested additional details to proceed. If you're still willing, we’d be happy to review your case again once the required video is submitted. Please don’t hesitate to reach out to our support team—we’re here to help. Best regards, Vima Cosmetics Customer Support Team