Jenn R.
Do not purchase this product
Do not purchase this product. They misrepresent their return policy. They say it is hassle free and that is not true. They request videos and photos. That’s an invasion of privacy. They also claim this works for uneven skin tones and dark circles. Absolutely not! There is like no coverage. They said it’s buildable and you can’t before looking cakey or like a ghost. I do not recommend this company or product. Stay away!!!! In response to Vima Cosmetics. Rewrite your policy. Your police specifically says “No need to return the item! We just ask that you share your reasons and, IF POSSIBLE, provide photos or videos to help us understand the issue.” I gave you a reason and now you’re forcing videos and not even photo options. Your policy is not accurate Vima Cosmetics. Buyers beware. Their social media accounts don’t allow many comments to be posted. Those posting are would-be influencers likely receiving a kickback so I don’t think you’re getting an honest review.
Response from VIMA CosmeticsJul 26, 2025
Hello Jenn, Thank you for your feedback. We're sorry to hear that our product did not meet your expectations. We’d like to clarify that our money-back guarantee is indeed valid, but as with any return policy — whether online or in physical retail — some form of evidence is required in order for our team to assess the issue and provide a fair resolution. This step ensures that the guarantee is not misused and helps us improve both our products and service. Regarding your concerns about privacy: we never require public sharing of any images or videos — everything is submitted directly to our secure customer support team and is handled with strict confidentiality. As for coverage, our foundation is designed to be lightweight and natural-looking, with buildable coverage. We understand that results can vary depending on skin type, tone, and application, which is why we offer support to guide users on how to get the best results. We regret that your experience did not reflect what most of our customers enjoy, and we appreciate your feedback as it helps us serve others better. Sincerely, VIMA TEAM




