vilno.coReviews of vilno.co

Response from vilno.coMar 21, 2023

Hello, Carelle! I'm sorry to hear that you're experiencing discomfort with the cushions on your new chair. Our goal is always to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. We would like to make this right for you and suggest a couple of options. First, we can offer to send replacement cushions to you at no cost. We understand that the cushions are the most important part of a chair, and we want to ensure that you have a comfortable experience while using our product. Please let us know if you would like us to send the replacement cushions and we'll get that process started for you. Contact our support about that: [email protected] Alternatively, if you would like to return the chair for a full refund, we can help you with that as well. We understand that the cushions are not meeting your expectations, and we don't want you to be stuck with a product that doesn't work for you. Contact our support about that: [email protected] Again, we apologize for any inconvenience this may have caused and appreciate your feedback. Please let us know how we can help to make this right for you. Regards VILNO

Response from vilno.coMar 9, 2023

Hello, Dominik! I'm sorry to hear that you're experiencing discomfort with the cushions on your new chair. Our goal is always to provide high-quality products that meet or exceed our customers' expectations, and we apologize for falling short in your case. We would like to make this right for you and suggest a couple of options. First, we can offer to send replacement cushions to you at no cost. We understand that the cushions are the most important part of a chair, and we want to ensure that you have a comfortable experience while using our product. Please let us know if you would like us to send the replacement cushions and we'll get that process started for you. Contact our support about that: [email protected] Alternatively, if you would like to return the chair for a full refund, we can help you with that as well. We understand that the cushions are not meeting your expectations, and we don't want you to be stuck with a product that doesn't work for you. Contact our support about that: [email protected] Again, we apologize for any inconvenience this may have caused and appreciate your feedback. Please let us know how we can help to make this right for you. Regards VILNO

Response from vilno.coMar 9, 2023

Thank you so much for taking the time to write a review about your new chair! We're thrilled to hear that it has made such a positive difference for you. We're glad to know that you found the assembly process easy and that the chair is comfortable for you to sit in. It's great to hear that you are now able to sit up straighter and use your core muscles while rocking back and forth. Thank you again for your feedback and for choosing our product! Regards VILNO

Response from vilno.coMar 9, 2023

Thank you for your positive review of our chair! We are glad to hear that you found the setup process to be easy and that the included tool was helpful. We also appreciate your feedback regarding the lower half of the legs and will take it into consideration as we continue to improve our products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing our chair!

Response from vilno.coMar 9, 2023

Thank you for taking the time to share your positive experience with the Vilno chair! We're thrilled to hear that it has helped improve your posture and alleviate your back problems. Our team takes great pride in creating high-quality products that are not only aesthetically pleasing but also beneficial for your overall well-being. We're glad that you would recommend the Vilno chair to others, and we hope that you continue to enjoy using it. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your feedback, and have a great day! Regards VILNO

Response from vilno.coMar 6, 2023

Hello! Thank you for your review! We're so sorry about your bad experience with our chair. Unfortunately, we can't find any email from you or a phone call. Please email us on [email protected] and tell us more about your problem. We will do our best to solve it! Please, note that it is entirely normal to experience some discomfort or tenderness in the shins, knees, and back when you first begin to use the kneeling chair, but after 7-14 days of an adjustment period, your shins will strengthen and take most of your weight. Regards VILNO.CO