ViewrailReviews of viewrail.com

Fantastic product and super great instructions. I’m 72 and still was able to put it together with no difficulty. 5 stars.

UPDATED - We connected with owners. They stepped up and fully addressed our concerns. There was a manufacturing issue with some of the treads. They sent a craftsman out to repair them (From IN to NH). The stairway looks great - a focal point in our home. =========== We ordered floating stairs and railings for our deck. They were difficult to work with and their communication is poor. I had to track the owner down via LinkedIn to get them to respond to my many phone calls and emails. They kept sending drawings with incorrect measurements. They continued to call me for information when they should have been calling the contractor. They delivered the product late. When it did arrive, the posts for the railings were wrong for both the deck and the stairs. Handrails were the wrong size. They sent pieces we didn't need and didn't deliver parts we did need. They were rude to the guy who was dealing with all their mistakes. The sales person went AWOL after the order and did absolutely nothing to help get things straightened out. We spent an additional $4500 in overages with the contractor with all the mistakes and temporary railings.

We used three different Viewrail products for our renovation and addition. Glass rail with railing for our floating staircase. Completely see through glass rail for our second story loft. Stainless steel rod railing for our deck. We could not be happier with the quality and look of these products. They truly make the look of our house. We would use them again in a heartbeat.

The entire team was great to work with. Super friendly and accommodating. I purchased a mono stringer flight stair system with custom quartz tops....got at such a great price and great quality. Was so pleased now working on large glass railing order. So much nicer to work with than local Hawaiian companies.

Haven’t installed yet but here talons are heavy and seem very strong and well made. Great looking.

Quick professional service and quality products.

To be fair some of this rating might be due to the current pandemic. As the designer on this project Viewrail offers a quality product. I think the quality control from getting from design to final product is somewhat cumbersome. The transitions back and forth from virtual, to real world communication, as regards developing the final product feels disjointed and could use improvement.

Everything came out perfect. We are very happy with your free floating staircase.