ViewrailReviews of viewrail.com

We installed this cable railing on our existing deck last year. The cable continues to sag after about a couple weeks to a month. It does help to use pliers to hold the cable steady while tightening the system, in order to counter the pent-up torque that releases over time- but that doesn’t remedy the problem (BTW, this should be mentioned in the standard instructions but it is not mentioned). On the positive side, the support was responsive and they guided me through what could be done, but I had already tried those methods. I’m left with the possible conclusion that since I put it on a relatively older wood deck, cables are just going to become loose in a short time? Be aware that this is a possibility if adding to an existing wood deck!

Somewhat of a unique circumstance here - not reviewing the product as of yet, rather company policies that should rub anyone the wrong way. I engaged Viewrail during the design phase of my home construction - it happened to be right during a promotional sale period where I ended up putting a deposit on 50% of the project cost to lock it in. Unfortunately (and through no fault of my own or Viewrail), the permitting took far longer than expected and to add on, we experienced one of the worst winters in decades that further postponed the construction of my home. Cutting to the chase - over a year after placing the deposit, I'm now close to ready to ask for the stairs to be manufactured. I was told that given how long after the promotional umbrella it's been, that they have assessed a 1% total project cost PER MONTH fee on top of the agreed upon price until the project is released to manufacture. It's a hefty fee that could be considered as a cost of tariffs, or general price increases - however in this case it was confirmed the price model didnt increase and so the 1% is purely punitive for not following through quick enough. To make matter worse - when considering if I should just cancel the project due to cost increases, they would asses a 25% total project fee for cancellation (even though they have not yet manufactured anything - and so no loss on their end). Since they already have my deposit, I'm left with no options; either take the loss to the 1% per month penalty, or the 25% cancellation fee. Responding to your reply. - Project 625780

Lots of things. Packaging was horrendous and led to multiple remakes. Then measurements were wrong; then glass shipped without holes drilled although they were for stairs; then purchased 9/16" glass but received 1/2" glass claiming it was "correct" and "nominal" measurements; then despite disputing miss measurements were stuck with paying the remake price or going without for our generally finished project. Not a good experience.

We signed up with Viewrail to have them measure, design and build a stairs for our remodeling project. After we signed the agreement, we paid a large deposit, and the project was passed to their engineering team. Over four months, progress was sparse. No meaningful progress would happen until after I repeatedly called their engineer, we had to re-measure measurements made by their on-site installer, and each of the designs provided had significant errors. While we encountered these issues, we repeatedly tried to engage their sales team and executive team, who ignored our outreach. In the end, Viewrail was unable to deliver a safe stair design, we were unable to move forward with them, and they notified us they intend to keep a large portion of the deposit. Finally, when we asked for a refund, they stated that we changed headers and beams around the stairs repeatedly, leading them to be unable to design our stairs. However, these changes were made by our contractors at extra cost to us, to try and accommodate their design work. Viewrail did reach out in the end, acknowledged we were dissatisfied, and refunded us in entirety for the project. We appreciate that follow-up and in the end they did make things right for us.

My customer purchased approximately $80,000 in product from view rail. The quality of the product is absolutely amazing, the installation was seamless and end result is absolutely beautiful. Viewrail hasterrible quality control, and terrible customer service. It took weeks for our order to show up complete, very difficult communicating through emails and multiple people. we had significant trouble getting the right parts on time the first time. I love the product, but I personally believe this company needs to invest more in quality control before their product leaves. The facility and customer service definitely needs to improve between view rail, and the end-user. Based on the issues we had with our order and interactions with this company. I would most likely consider shopping competitors if I were to install this type of product again.

Well for spending close to 18k on a set of stair which I was told would in smoothly it was less than smooth. All the pre drill treads were no drill correctly. Which meant that we had to drill more holes in order for them to be installed correctly. The drilling was a nightmare because the new holes where very close to the old holes so we had a difficult time keeping the straight. It is safe to say it added at least 2 more days to the tread install. If that wasn't enough when it came time to mount the handrails, the mounting clips did for the angled brackets did not line up either. I had to wait almost a week for the pieces for the handrails which delayed the project yet again I called them for both issues when I came across them. Both times I was told that they were aware of the issues. Aware of the issues yet the send a product out knowing there are issues? Makes no sense. To top it off......I have been waiting over a month to talk with concessions team with customer service reps saying they would be calling me with 48 hrs which hasn't happened yet. I continue to call and have yet to talk with the concessions team. I will keep you posted on the results.

I received my first order from viewrail well over two months ago. I have been dealing with hardware shortage issues during that whole time. This company has a great product but their shipping and their customer service is terrible. I continuously have to contact them to send me the products that I need. I have a 90 foot deck overlooking Suttons Bay, Michigan and that new deck includes the Viewrail cable system along with a 5 foot wide stairway. I am still waiting for termination washers, Cable stops and stainless steel washers so that I can finish my project. The order was placed two weeks ago. I am now almost into the July 4 vacation week and have quite a lot of family coming up and have an unfinished rail system because of hardware shipping. Our new composite deck along with the viewrail cable system was supposed to be Beautiful and eye-catching but with an unfinished rail system it’s just an eyesore. It seems as though their representatives work from their houses. So to summarize, great product with very bad service from the company.

The material itself is good quality, however I had issues with incorrect materials being sent multiple times. From the post, to the screws, to the post bolt covers, I had to wait long periods of time to get the correct materials to complete the project. I also had to wait long periods of time to receive instructions and clarifications on issues that I had with installing the project. The videos they provide on YouTube aren’t always up to date with the materials they send out. They definitely need to update their videos references.