Vienna Unwrapped's Vienna Travel ConciergeReviews of vienna-unwrapped.com

Thanks to Barbara we celebrated the perfect New Year's Eve in Vienna! Her service is brilliant. She found the perfect guide to introduce 2 adults and 2 children to Vienna - including introducing us to the best schnitzel and sacher torte in town. The restaurants Barbara recommended for lunch and dinner were exemplary. She found us an utterly charming hotel in a quiet street in a perfect location that I would never have found on my own. I couldn't work out how to book tickets for the New Year's Eve concert we wanted to attend but she helped me sort it all out. Afterward we had a perfect family dinner in a restaurant she had booked for us. Vienna at New Years is very, very busy but we had a magical family holiday thanks to Vienna Unwrapped. We highly recommend Barbara if you are planning a trip to Vienna.

Our initial contact with Barbara came when I was searching "Vienna Balls" on the internet and Vienna Unwrapped and Barbara Cacao popped up. I could not figure out how to get ball tickets, nor get the proper information on the balls. Barbara seemed to have all the answers and she did. She contacted and set us up with the hotel who handled all the Ball tickets and she had a wealth of knowledge on which balls to attend and which rooms to have seats in at each ball. After Barbara planned our Vienna itinerary, I thought she was so useful, we continued to use her to map out the rest of our trip through Central Europe. Barbara was always prompt with her answers to our questions and extremely reliable and timely. When she said she would call at 1:00 P.M., at 1:00 P.M. sharp, the phone would ring. She suggested things we never would have thought of on our own and she directed us in a way that saved us much more money then we spent on her fee. Barbara was definitely worth her weight in gold. My husband and I could not have experienced this trip without her..

We have been back for over two months from our trip to Vienna, but it seems like just yesterday. I finally have time to write this review. Barbara was very easy to work with. She listened to what we were interested in, asked thoughtful questions, and really tailored our experience. We wanted our 9-year old to be the focus of our plans and Barbara came through. A few favorites: The Haus der Musik was my son's favorite place. We went back three times. Directing the orchestra is fun for children of all ages. Favorite restaurant was Gourmet Inn Freyenstein - Thimiggasse 11, A-1180 Vienna (+43 664 43 90 837). Note that this is a fine dining restaurant and about a 20-minute drive out of the city center. ALL of the Christmas Markets were great. Our son particularly liked the beautiful ice skating trails at the large market at the Rathaus. And I did too! Very well done and I would highly recommend it. The Ring Hotel was clean and comfortable - and the location is excellent. But it lacked the "wow" factor - it did not feel special at all. On our next visit, we would likely stay elsewhere.

Our family of five decided we wanted to spend New Years Eve in Vienna after a friend shared exquisite pictures from their trip. Never having visited Austria, we started our research early and were so glad we found Barbara and Vienna Unwrapped! From the first email, Barbara was responsive, friendly and adaptive to our needs as a family with teenagers. Thanks to her help, the trip exceeded all of our expectations. Vienna is such a beautiful city! Her collaborative approach assured we made the most of our time there. From reservations at iconic and "locals" restaurants (so nice not to wait for a table or be turned away), to "must see" sites, it was a trip we will always remember. Barbara, you are a hidden gem and we are so glad we found you! Thank you for a memorable family trip! The Sipling Family Atlanta, Georgia, USA

We loved our time in Vienna helped by Barbara of Vienna Unwrapped. The follow through and care taken to ensure we gained a lot from our time in Vienna was outstanding. Our guide Claudia helped us understand so much more of the city . The total experience was first class.

Five stars are simply not enough to reflect Barbara's professionalism, insight and help. The itinerary she created for my trip was outstanding, and she assisted with a great many changes and last minute requests. Oh, and did I mention this was a Christmas trip? The most difficult time of the year for reservations? She handled it all with aplomb, understanding and perfection. I really cannot recommend her enough. Brilliant, wonderful lady.

Am writing to express, once again, our thanks to Vienna Unwrapped's Barbara for her detailed and meticulous travel tips and arrangements. They really helped ease and facilitate exploration of Vienna -especially for my 86-year old mother. Fred, who Barbara arranged to ferry us around, is a gem and a wonderful driver/guide. Herzlichen Dank

The visit to the Otto Wagner Spital and Church was one of the most inspiring and moving experiences of our life! The historical context was so strong and disturbing but the architecture of the Church overwhelmed this feeling and renewed our faith in humanity. Without doubt, this is a very special place indeed. It must be preserved at all costs.The visit was well organised and the guide was an exceptional person - top class.