VibeHausReviews of vibehausliving.com

Response from VibeHausOct 4, 2026

Hi Clio, We’re sorry the experience ended this way and would like to clarify a few points for anyone reading. Your chair was made to order in the colour you personally selected. The content and video we use to advertise our chairs features our products, including our own packaging and branding, as can also be seen across our social media and website. Unfortunately, your address is classified as a remote delivery area on a Greek island, and the carrier ultimately held the chair at a nearby collection point rather than completing delivery to your door. We offered to cover the cost of a taxi/Uber for the approximately 10-minute journey to collect it, but understandably, this solution did not work for you. Since the chair was never collected or received, you unfortunately never had the opportunity to see or assess its quality in person. We spent considerable time trying to find a workable solution and are genuinely sorry we couldn’t bring the delivery to a better conclusion. The VibeHaus Team

Response from VibeHausMay 22, 2026

Hi Federico, Thank you for updating your review and for sharing your experience openly. I completely understand your frustration regarding the longer-than-expected delivery time for the sofa, especially for a purchase of this value. While your side tables were delivered successfully, the sofa shipment has unfortunately experienced unexpected international logistics delays during transit, which we agree has not been ideal. I would however like to clarify that the shipment is still active and has not been lost, and our support team has continued replying to your messages and checking in with the logistics partner throughout the process. Regarding the side tables, the material is listed as ABS directly on the product page specifications before purchase, as these pieces are intentionally designed with a lightweight molded construction and specific finish. We would also like to clarify that VibeHaus openly states on the website that we work with international manufacturing partners in Asia for part of our production and fulfillment. This is clearly communicated throughout the website. Additionally, many higher-end sofas and larger furniture pieces today are produced made-to-order rather than held as warehouse stock, which can unfortunately make international delivery timelines less predictable in certain cases. International furniture shipments can also occasionally experience inconsistent tracking updates while moving between transit hubs and customs processing. At this stage, we are still actively monitoring the shipment and waiting for the latest logistics update regarding the final transit movement. As soon as we receive new confirmed information from the carrier, we will update you directly. We genuinely understand how disappointing delays can be when waiting for a larger furniture piece for your home, and we will continue supporting you until the matter is fully resolved.

Response from VibeHausApr 27, 2026

Hi Alexandra, Thank you for sharing your feedback. We’re sorry to hear the ottoman did not meet your expectations. To clarify for future readers, this ottoman ordered was a made-to-order white bouclé ottoman intended to match an existing sofa not purchased from us. The item delivered matched the model, material, and colour selected at the time of purchase and arrived as described. Matching a new ottoman to an existing sofa from a different brand can be difficult, as white bouclé tones, texture, and finish can vary significantly between manufacturers and brands, even when the same material name/color is used. This is why we always highly encourage customers to reach out before purchasing if they are trying to match colour, texture, or finish with an existing piece, as we are happy to provide additional photos and guidance. In this case, no request for additional photos or material confirmation was made prior to ordering. As clearly stated throughout our website and in our refund policy, made-to-order products are non-returnable once production has started, unless the item is defective. In this case, the item delivered matched the order placed. We always aim to support our customers fairly while respecting the nature of made-to-order furniture and our clearly stated policies.