VibeReviews of vibe.us

UPDATE: 08/17/2020 What has caused our dispute is that you cannot expect your Vibe board to last 2 years. 3 of our 4 vibe boards have failed in 1 1/2 years, just outside of warranty. How is this sustainable? Additionally, It is ridiculous to consider 20% a deep discount. 07/16/2023 Our company is always looking to stay on the cutting edge of technology. We've purchased (4) Vibe boards. They provide our team and clients, with an excellent interactive tool to help run our business. Unfortunately, we just had our 3rd board fail out of our original 4. That is a 75% failure rate within a year and a half, 6 months out of their warranty period. These boards need improvement before selling any more of them. Beware of the poor quality of these units and the unwillingness of Vibe to stand behind them.

Hi! I'll start by saying I did 4 stars until I get to use the new board, our first board worked for a couple of weeks and had some software issues. However, the customer service is 5/5 stars!!! Excellent!!! They offered to give me guidance to update it but I couldn't because I'm the worst tech person! And I don't have an electronics store near. They sent out a new board and we're super fast! Absolutely amazing customer service! The board itself is great! It's heavy but the stand is fabulous! I may wall mount it eventually, but I enjoy the stand for now. My kids love it and my husband loves having roku hooked up to it! We use it for homeschooling, tv and movies, games, casting com out apple devices, etc. I do wish more things (apps) were compatible, but I think that will come eventually!

The Vibe is great! When we had an issue with part of the equipment the Vibe team was great, attentive and quick at helping to get it resolved.

Very helpful

We have used our 55” Vibe board for our business and loved it. We loved it so much we bought another and purchased the 75” version. This is the best tool for group meetings, and presentations.

Well I think the quality of the screen is good honestly speaking. support is not their strongest attribute The challenges are with the support services which you will need in order to get this thing working. I am a techy so trust me even a techy needs help. The shipping problems are real they ship the board and the stand and the camera and the stylus from different places this was explained by the salesperson and the customer service rep. So expect to get the pieces of your screen at different times. It like someone shipping your car in different pieces before you can drive it. They don't tell you this when you purchase . should you get it well ill say this expect to be heavily inconvenience before you can use it. so you will need some patience and a lot of it The screen is heavy much heavier than lets say your flat screen television. You are sort of on your own when you get this I advise you to keep the box as you may not be keeping this long.

Vibe customer service is the best! Besides having the best product on the market, their empathy and compassion and compassion for serving those with disabilities is unprecedented! They have been amazing supporting my daughter who is deaf and very low vision, this is the first screen she has taken an interest in, and the teacher is able to enlarge the screen so she can see the items! Thank you for all you do! ❤️❤️

We ordered a bundled package (TV, stand and camera) Vibe on 8/8/22 and didn't receive it until the 16th. Upon arrival the camera was missing. Customer support was contacted and they said that they would be shipping them out at the end of the month - but they didn't notify us before hand, nor give us a date nor tracking info. I contacted them to ask if we could please have one sooner and they suggested I shop on Amazon, stating that it could show up on the weekend - when no one is at our work to receive it. I told them this and that I would wait for ours to arrive. 3 days after this request they said they would refund the camera. I explained that we still wanted it, three times, via email and they still refunded our money and never sent our camera. Hands down the worst customer service.