VibeReviews of vibe.us

Got multiple spam calendar invites from Ally R. This is worst than regular spam. Shame.

Accidentally had a typo in my address, completely my fault. Asked how I could have it shipped to the correct address once it was returned to them (took 3 emails through three channels and 2 weeks to get a reply). Told that I'm screwed. Horrible service, horrible company. Definitely don't waste your time shopping here.

No customer support. They don't answer the phone and they don't respond to the online chat thing. You buy it and then you're on your own. It is incredibly complicated to actually get to see one of the boards that isn't right in front of you.

UPDATE: 08/17/2020 What has caused our dispute is that you cannot expect your Vibe board to last 2 years. 3 of our 4 vibe boards have failed in 1 1/2 years, just outside of warranty. How is this sustainable? Additionally, It is ridiculous to consider 20% a deep discount. 07/16/2023 Our company is always looking to stay on the cutting edge of technology. We've purchased (4) Vibe boards. They provide our team and clients, with an excellent interactive tool to help run our business. Unfortunately, we just had our 3rd board fail out of our original 4. That is a 75% failure rate within a year and a half, 6 months out of their warranty period. These boards need improvement before selling any more of them. Beware of the poor quality of these units and the unwillingness of Vibe to stand behind them.

Well I think the quality of the screen is good honestly speaking. support is not their strongest attribute The challenges are with the support services which you will need in order to get this thing working. I am a techy so trust me even a techy needs help. The shipping problems are real they ship the board and the stand and the camera and the stylus from different places this was explained by the salesperson and the customer service rep. So expect to get the pieces of your screen at different times. It like someone shipping your car in different pieces before you can drive it. They don't tell you this when you purchase . should you get it well ill say this expect to be heavily inconvenience before you can use it. so you will need some patience and a lot of it The screen is heavy much heavier than lets say your flat screen television. You are sort of on your own when you get this I advise you to keep the box as you may not be keeping this long.

We ordered a bundled package (TV, stand and camera) Vibe on 8/8/22 and didn't receive it until the 16th. Upon arrival the camera was missing. Customer support was contacted and they said that they would be shipping them out at the end of the month - but they didn't notify us before hand, nor give us a date nor tracking info. I contacted them to ask if we could please have one sooner and they suggested I shop on Amazon, stating that it could show up on the weekend - when no one is at our work to receive it. I told them this and that I would wait for ours to arrive. 3 days after this request they said they would refund the camera. I explained that we still wanted it, three times, via email and they still refunded our money and never sent our camera. Hands down the worst customer service.

Overall this is a good product. The reason for the 1 star is the fact that they made the $3,000 board obsolet in 2 years. All new products are not compatable with the older version. Even Apple still makes products compatable with older models. This markting ploy is garbage. If this is the case then there should be a turn in option so I can get the S1 model discounted. My wife and I have been loyal Vibe customers since they were founded. Have highly recommend there board to dozens of people, a lot of even bought one. Now I fell guilty recommending something that is basically a paper weight now. Can't get the new camera or any other accessories other than the stand. How is this not an issue? And who ok'd this? Vibe Meeting: "Lets make a camera that only the new board can use and screw our dedicated customers and force them to buy a new board!" "Sounds great!"