Mark A.
Poor Customer Service - Vibe doesn't work.
We bought the 55" Vibe in March 2023 for our new offices. We finally got moved in April 2023. The Vibe worked initially, and then we started having problems with the TV powering on and off. We contacted Vibe and were to told update the system. We did the update and there was no change. We contacted Vibe back and got no response. They sent us a survey in November about how they did, which I replied they did not do good. It has been crickets from them since then. The Vibe concept is really ok, but overpriced and we don't use it because the power is unreliable and a pain to get turned on. Then it shuts off in the middle of our meetings. We tend to hook the laptop up to the 65" TV in the conference room and use zoom while the Vibe sits unused in the corner. This particular Vibe unit may have been a manufacturing defect, and it is unfortunate that we got that one, but the service from Vibe has been very bad on this. It's cool when it works, but frustrating overall due to the problems we've had. I just wish Vibe would stand behind their customer service and make this right.



