Goonther M.
Asked for a refund for an item that was over a week late
Asked for a refund for an item that was clearly over a week late, supposedly still in transit but any decent company would refund me for late delivery, instead I got hung up on, and recieved several angry emails saying I'm an impatient inconsiderate spoiled brat for asking. Tho they did reluctantly give me the refund, they get 1 star for that. But buyer beware, you will be left waiting weeks for your items and be treated poorly for asking for any customer service. Also recieved several angry calls, all before I had time to block them. They literally dedicated their day and the next to insulting me and they are complaining about a 20 dollar refund when they admitted to me people spend up to a thousand on some orders. Clearly they aren't missing out on anything if they so choose to not take my money but I offered if it did arrive to pay them back. They get another star for giving me a free item but 3 knocked off for treating their customers like utter garbage. Never have I experienced such disrespect over something so small. Will not be coming back as they hardly have anything good on their site, very niche. Dont harass your customers or call them insults over a refund if you want to stay in business.
Response from vgoodiez.comAug 13, 2026
Hi Goonther, You ordered on Christmas day 2020 which was a Friday. We dropped it off for shipping on Saturday the very next day. We shipped a $22 item across the country and you didn't even pay a penny for shipping. Mind you the pandemic had made e-commerce and shipping a mess during this time period. Extreme delays and tracking gaps everywhere. It impacted our shipments incoming as well! Something we explained to you in detail. We provided you notice that the tracking was being updated and asked you to be patient. Instead you flat out admitted you had already bought it somewhere else and threatened a chargeback! We REFUNDED YOU TO AVOID THE CHARGEBACK! You flat out admitted to us that you already purchased it from somewhere else and that is why you were pushing us for a refund. You were unreasonable and impatient! Sorry USPS took to ship it across the country at no expense to you in that very busy time for shipping. It impacted a lot of shipments and most folks understood this but not you Goonther! In fact the delivery was made the very following day as the refund (1/9) and what did you do? Did you refuse it and send it back to us? No, in in fact you kept it for free and went on to update this BS review. We followed our stated policies and you pressured us with a chargeback and then a poor review. Hope you are proud of yourself, scamming a small family business. -VGoodiEZ Team