Vetsource.comReviews of vetsource.com

At least 6 times while utilizing vetsource, they have noted a payment failure. The money was there, and the same card each time. They have even cleared 1, but payment failed the second one accompanying it. I will discuss with vet about picking it up at vet office at this point.

I'm not sure what the other bad reviews are about but we used this service for our dogs heart and flea meds. When USPS delivered the flea meds to the wrong address and we never received it, Vetsource promptly mailed us out a replacement for no charge. That was very nice of them and they could have said "you'll have to deal with USPS" but they didn't, they promptly shipped out a replacement. The prices seem to be on par or cheaper than 1-800-petmeds or the Vet's office prices. Overall I recommend this company for Pet supplies and will continue to use them for our dog's flea and heart-worm meds.

Terrible customer service, delivery, and wildly overpriced. They informed me the day before delivery that our meds were out of stock, then took days to get in touch with the vet to set up delivery of an alternative medication. When I contacted support they were useless.I got the same meds at Chewy.com for less that half the price.

Horrible! I always use Chewy however my vet sang the praises of Vetsource.i placed an order for my dogs meds and over 10 days later it still shows it's in transit. My dog suffers with no medication!!!

Vetsource contacted the wrong vet so my dogs medication order was denied. When I contacted Vetsource to ask them to contact the correct vet office I was told that they wouldn't do that. Customer service sucks so I cancelled the autoship of meds on both of my dogs and took my business to PetMeds. The medication was approved in less than an hour and will be here tomorrow.

Vetsource, for lack of better wording... is an absolute joke of a company. They keep denying our pet's refill, even though the Vet has approved. Going through PetSmart customer service is ok, they are always nice, but the issue is, Vetsource does not want to deal with the actual customer and they are relying on a digital system to approve/deny. Vetsource told the PetSmart rep they tried to call my vet three times to get this approved, which is a lie. I called my vet to verify this and they stated they have not received any phone calls from Vetsource. Our money is our voice, we will choose another pharmacy for our pet's needs. Reading reviews online, PetSmart made a bad business decision to go with Vetsource, and now the PetSmart reps are having to fix problem after problem. If you have the option, do not use Vetsource. Your money is your voice, do not give Vetsource your money.

The representative was rude and unprofessional and out and out lied. The supervisor was just as rude and unprofessional Unbelievable!

First order was fine but I canceled an autoshipment of a product my dog didnt like on the 13th, received an email acknowledging the cancelation at 3am on the 14th and they shipped it anyway. I was planning on trying a different product but I'll order that through a different company.