Vetsource.comReviews of vetsource.com

My dog’s medication that he needs daily was several days later than expected and I ended up having to go pick up a refill from his vet since his medication from vet source would not come in time. Customer service was extremely unhelpful in getting anything resolved or finding the lost package. Shipping is extremely slow and there are better prices elsewhere

They sent my dogs medication to the wrong address! I understand that mistakes can happen but when they do, and the person calls in upset, you don't get to tell them not to be hostile and hang up on them!

I'm about done with VetSource. They've gone to a VERY questionable form of shipping perishable medication. They used to ship my cats' insulin in a very good box which was insulated very well, kept the medication cool. They dumped that in favor of a padded plastic packaging, citing "environmental concerns". Can you believe that crap. Now two times in a row, my cats' insulin arrived with prolonged heat exposure, rendering the medication bad. They pack each shipment of perishable medication with a temperature sensitive card that indicates levels of heat exposure. When they shipped in the insulated boxes, the card never indicated any heat exposure. Now the cheap plastic padded package mostly indicates 2 of the three exposure levels during the spring, summer and fall. I'm starting to look around for someone else to order from. They've become incompetent.

OMG don’t use. Nothing but trouble…

The Vetsource website is terrible. An account shouldn't be tied to a credit card which often changes.

Vetsource recently contracted with Costco for pet meds. I assume that if Costco is using a company that the experience would be a good one. Bad assumption. My vet has decided that they will no longer give verbal or electronic Rx to online companies. Ok, their prerogative. Vetsource contacted the vet, was told that the client (me) needed to come in and get a hard copy Rx to submit to Vetsource. Vetsource then did nothing. They did not contact me. They did not put this information into my account. And, they did not cancel the order. They charged my card when the order was placed but did not refund the money. I called Vetsource to see what was going on and was told that the only way to really get an update on a order was to call them and, if the new order that I placed with my new vet did not go through, I would need to call them to find out!!!!! Seriously so not worth this.

If I could give zero stars I would. Overpriced meds. Ridiculous handling charge. Shipping rates that verge on extortion. This is a favorite of sketchy vets because of the kickback. Do your homework in Bloomington, IN.

Extremely friendly service!!