VetRxDirect Pet Pharmacy Reviews | Read Customer Reviews of vetrxdirect.com

VetRxDirect Pet Pharmacy Reviews | Read Customer Reviews of vetrxdirect.com

VetRxDirect Pet Pharmacy reviews

Showing 69 reviews with 3 stars · Clear filters

Customer mike N.
Nov 27, 2013
great place-crappy website
website wouldn' t allow me to take advantage of the free shipping offer. had to call. whole process took like 20 minutes.
Report
FF F.
Nov 22, 2013
Make sure of the size you order
The picture on line looked like a big bottle. What I received was the size of an eye dropper bottle. It's in ML (Metric) so it was hard to know what size I was getting
Report
Karen S.
Nov 13, 2013
Good Service Gone Bad
The last two times I ordered a prescription product my vet sent the approval fax back and VetRxDirect did not acknowledge it. I had to call the company and get the fax situation straightened out. This slowed delivery time of the product which my dog needs on a daily basis. Delays are not an option. Prior to this there had not been a problem.
Response from VetRxDirect Pet PharmacyNov 13, 2013
Ms. Sedillo, We are sorry to hear of your dissatisfaction with your experience with VetRxDirect. Faxes do not always go through so we have no way of knowing if the clinic has received our fax or if they have attempted to fax us unless the clinic or customer contacts us. We suggest getting in touch with us or your veterinarian if you have not heard from us regarding your order within 48 hours. We try to get orders out as quickly as possible but situations can arise every now and again so we do suggest placing orders 10 days in advance before you run out of medication. We appreciate your feedback. Thank you, VetRxDirect
Report
Customer
Nov 12, 2013
Need to be quicker
Took too long to ship
Report
Customer
Nov 11, 2013
problem with prescribe medication
Every time, ordered prescription medication, Vets office never received a fax request. I always have to contact customer service to request for resending a fax to my vets office. They do not request my vets office for any refill on prescription item thus I constantly ordering the same item over and over. Only good about it is that they have items which I need for my dogs.
Response from VetRxDirect Pet PharmacyNov 11, 2013
Customer, Here at VetRxDirect our procedure is to send a fax request to your veterinarian as soon as we receive an order. If they do not respond within 24 hours, we send a second fax. Unfortunately, we have no way of knowing if they receive the faxes or not however unless we are contacted by the customer or the clinic. We do recommend checking on your order within 48 hours of placement so if there is a hold up on something, we can hopefully take care of it promptly. Refills are up to the discretion of the veterinarian. There is a place on the fax we send them that allows refills if they wish but we cannot authorize them unless the veterinarian allows them. We appreciate your feedback. Thank you, VetRxDirect
Report
Barbara
Nov 2, 2013
Coupons should be for valued customers
Great service but prices are better for new customers only. Loyal customers get screwed in prices.
Report
Bill C.
Oct 30, 2013
Disappointed in the way my prescriptions are handled.
Several times my prescriptions are not being handled correctly. They seem not to get faxed out in a timely manner or to the correct Doctor. With all the business I am giving to them you think they would get it right seeing as how I am answering their questions as to Drs.
Response from VetRxDirect Pet PharmacyOct 30, 2013
Mr. Citelli, We are sorry to hear you were dissatisfied with your experience with VetRxDirect. Our procedure for every prescription order is to fax the veterinarian as soon as we receive the order. If we have not heard anything within 24 hours, we fax them again. It is the responsibility of the customer however to provide the correct veterinarian name. We have no way of knowing if the veterinarian name is incorrect so we send the fax to whichever vet is on the order. We hope your orders in the future are better for you and we appreciate your feedback. Thank you, VetRxDirect
Report
Lisa S.
Oct 29, 2013
It's been better in the past
My vet never received the fax sent by VetRxDirect. No follow up call was made to me or to the vet so my prescription was delayed another week and my dog went without his thyroid medication for that time. I would have appreciated it if you would have let me know that there was a problem so I could have contacted the vet sooner.
Response from VetRxDirect Pet PharmacyOct 30, 2013
Ms. Samperi, We are sorry to hear you were not pleased with your experience with VetRxDirect. Our procedure is to fax the veterinarian as soon as we receive the order and again in 24 hours if we have not heard from them. At that time we send an email to the customer notifying them that we have not received the prescription. If you have not heard anything from us within two business days, we do recommend calling to check on your order, that way we can let you know what is going on. We have no way of knowing if the vet does not receive our faxes unless someone calls. We hope your orders in the future are more smooth and we appreciate your feedback. Thank you, VetRxDirect
Report