VetRxDirect Pet Pharmacy Reviews | Read Customer Reviews of vetrxdirect.com

VetRxDirect Pet Pharmacy Reviews | Read Customer Reviews of vetrxdirect.com

VetRxDirect Pet Pharmacy reviews

Showing 50 reviews with 2 stars · Clear filters

Customer
Nov 7, 2013
No review
I can.t base a review on a product that I ordered and to receive.
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Kaylee O.
Nov 6, 2013
A web page that confirms an order when no stock is available is worthless to me.
I ordered pet meds for my cat which I had purchased before through this company. Got an email confirmation only to receive a later email that you were out of stock. This to me is inexcusable as I was forced to purchase through my vet who charges over $20 more than I would pay on line with shipping included.
Response from VetRxDirect Pet PharmacyNov 7, 2013
Ms. Omalley, We are sorry to hear you were unhappy with your experience with VetRxDirect. Here at VetRxDirect we try to update our inventory as best we can however due to limited distribution channels, it is difficult to acquire some products such as Revolution in a timely manner. Since Revolution sells so quickly, there are other factors such as veterinarian's response time to faxes that can contribute to items becoming out of stock. If your veterinarian does not respond right away, it is possible the item will become out of stock by the time they do respond. We are trying our best to keep our inventory updated for our customers and we are doing what we can to obtain Revolution. We appreciate your feedback. Thank you, VetRxDirect
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Lynn G.
Nov 5, 2013
Don't say it's in stock when it isn't!
I placed an order for a 3 pack flea- tick product for my cat, which was FINALLY in stock, and you accepted the credit card only to inform me a few days later that it was out of stock. Tried to pressure me into purchasing the larger pack but I said just ship the 3 pack when available. I was then given the impression that you would not just back order but would refund my money . Still waiting for the refund and it's still on my credit card bill.
Response from VetRxDirect Pet PharmacyNov 5, 2013
Ms. Gaito, We are sorry to hear you were dissatisfied with your experience with VetRxDirect. It is never our intent to make customers feel pressured. If we are out of stock on something, we want to try to find something else that would work. The item you ordered hasn't been in stock for awhile so that must have been a fluke in our system. We cannot control items that are back ordered and we never know how long it will take to get them back in stock, so that is why we don't like to say we will ship it when we receive it. We are sorry for the delay on the refund. It has been refunded but can take up to two weeks to show up on your statement so it should show up soon. We apologize for any inconvenience but appreciate the feedback. Thank you, VetRxDirect
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Alex W.
Oct 29, 2013
Prescription was fine, but communication was poor.
Two major things will prevent me from doing business with VetRx again. Deceptive pricing. The prescription I needed could only be sent overnight. Why isn't that included in the listing? If it was, I didn't see it. Also, why can I select normal ground shipping if it's not an option? It's a simple fix. Force the user to choose the correct shipping. That's just web-guy laziness. Communication skills need to be improved. Why do I need to do so much work with getting my vet to approve the prescription? Isn't that your thing? If I wanted to talk to the vet so much, I'd just get the medicine from him. Also, don't call me. I'm doing business on the web...e-mail me. Do you answer calls from unknown numbers? No. Never. It's 2013. Nobody ain't got time for that.
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Christine A.
Oct 17, 2013
Not enough attention
I more than three weeks to get my prescription processed. Unsatisfactory.
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Customer
Oct 17, 2013
Lack of customer service
No matter how much I buy, the coupons NEVER work and when I call, the coupons will not be applied; only when you apply the coupon on line....but they will not be accepted on line.Thanks for all the help; not! We spend a minimum of 100.00 per month and there is no consideration for assistance when I call or for help with the coupons.I just tried the 15% coupon from facebook and it did not work either and this is a company coupon and the company said would work! I will take my 200/month and more, elsewhere. Jane Fink
Response from VetRxDirect Pet PharmacyOct 17, 2013
Customer, We are sorry you were dissatisfied with your experience with VetRxDirect. We are an online company so the coupons that can be used are meant to be used online. We do have coupons that are one time use per customer, so if you have used that coupon before, it cannot be applied again. We do try to help our customers if they are having problems with the coupons but cannot apply them. We hope you will have better luck with that in the future. Thank you, VetRxDirect
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Customer
Oct 15, 2013
Misleading Purchasing Experience
The website walks the customer through providing *ALL* information including credit card number only to say at the end they need the veterinarian to 'cooperate'. Second 'red flag' was the fact that the veterinarian did not trust them and wouldn't release the prescription to them. The vet was willing to give me the prescription to send to them (or anyone) but did not want to interface directly...
Response from VetRxDirect Pet PharmacyOct 16, 2013
Customer, We are sorry to hear you were unhappy with your experience with VetRxDirect. Just like a human medication, anything that is an RX item is legally required to have a prescription per pharmacy law. Any veterinarian has the right to not work with online pharmacies however they are required to give you a written prescription to send if you choose to not buy the medication directly from them. We hope you have better transactions in the future. We appreciate the feedback. Thank you, VetRxDirect
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Monte W.
Oct 14, 2013
Some imployees may be short on brains or training.
I will never use this business again.
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