VetRxDirect Pet PharmacyReviews of vetrxdirect.com

My order was in preorder status even on the day it was delivered. I called the day it was delivered and they could not tell me anything

Product was so dollars a bottle cheaper than vet but by the time I paid shipping price was the same.

Ordered the item over a week now. Still hasn't come. The tracking said it went east, not west. Someone is having a problem with their directions! Good thing it's not a product that is essential that my pets have to have it or they'll be ill! Not too happy with the shipping dept. We ordered online so can't rate the customer service people.

I don't think the extra savings is worth the hassle and time. I will probably get future Meds directly from my Vet, or locally at PetSmart.

The package took forever to arrive. Turns out they had written the wrong apartment number on the mailing label. I checked back and made sure I gave them the correct address, and I did. This seems like a carless mistake in this day and age.

Would have preferred sealed bottle provided by Soloxin manufacturer, not loose.

Had ordered dogleg 6 month ago and couldn't get the phone person to repeat the order had to go on line and still had to have someone help with the order why they wouldn't help the first time is be on me

The sign up process was a nightmare. They should have provided information up front that after I placed an order they were going to need to contact my vet first and have me answer a ton of questions about my pet's name, age, condition, etc before I could even place the order. They should have told me at the start what questions they were going to ask. The order form was confusing. So even after I answered a question and tried to put the order through, it bounced back as incomplete. You had to scroll down to see additional questions. In addition, I had two prescriptions to fill for one cat. But all the information needed to be put in twice before the order would go through. There are better, far easier form templates. I'd encourage them to hire a web person to incorporate one. In addition, after placing my order, getting my vet's ok, and getting a confirmation call from them, they informed me they did not carry a medication I had ordered. Did not carrry it !?! Why was it listed on their site with an order now button?! Finally, I paid for 2 day shipping, which I assumed meant 2 days after getting the actual prescription from my vet (which only took a few hours.) instead, it took a few days additional to process before the expidited shipping. So what was the point?