VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.
VetRxDirect Pet Pharmacy (vetrxdirect.com) has 3,128 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
vetrxdirect.com
Website
vetrxdirect.com
Category
Animal Health
Location
Coralville, Iowa
Listed on Five Star Index
2026
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The company replied to 2% of reviews.
Latest
Most recent review: October 2026.
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For a company that advertises ease of use and Auto Refill they do niether. Not automatic, not ease of use. Got to call each time or buy a cell phone so you can receive a text???? How is this automatic. Any one of the other online pet med companies have true auto refill. ie...you sign up, it comes in the mail on regular basis, no text, no phone calls, no run around with computer chats!! If you want true auto refill without the bs use pet meds or chewy!
Response from VetRxDirect Pet PharmacyMay 15, 2019
I'm sorry, but for prescription items, we do not have auto-delivery as our pharmacists would like you to confirm via text or by placing your order that you still need the prescription before we ship a refill or contact your veterinarian for a new prescription. We do have auto-delivery that does not require texting a response or placing an order for over-the-counter products.
LT
Lisa T.
DO NOT ORDER FROM THESE BUFFOONS IF YOU…
DO NOT ORDER FROM THESE BUFFOONS IF YOU ARE ORDERING AZODYL. I ORDERED AZODYL AND I PAID FOR OVERNIGHT SHIPPING WHICH YOU HAVE TO DO BECAUSE IT HAS TO BE REFIGERATED. THE COMPANY GIVES YOU NO CHOICE. THE TOTAL IS AROUND 100.00. IT TOOK THREE DAYS FOR ME TO GET IT AND IT CAME WARM. I HAD TO THROW THE WHOLE
BOTTLE OUT! MY DOG HAS RENAL DISEASE AND THIS WAS RECOMMENDED BY MY VET SO I WANTED IT ASAP.
WHEN I CALLED TO TELL THEM WHAT HAPPENED THEY TOLD ME “OUR SHIPPING DEPT. SENT IT OUT TWO DAY AIR FOR SOME REASON BUT WE WILL MAKE AN ACCEPTION FOR THIS TIME AND GIVE YOU YOUR MONEY BACK, BUT OUR POLICY CLAIMS THAT WE DONT DO THIS ON OUR WEBSITE. “. ADDITIONALLY, THE SO-CALLED SUPERVISOR OF THEIR “CUSTOMER SERVICE” DEPT. INSINUATED THAT I WAS LYING. NO. JUST BECAUSE YOU MIGHT HAVE THAT IN YOU TO DO THAT DOESN’T MEAN I DO. THERE CUSTOMER SERVICE IS DISGUSTING. THAT’S NOT CUSTOMER SERVICE, THAT IS CRAP AND A COMPANY WITH A LACK OF INTEGRITY.
I COULD CARE LESS WHAT YOUR WEBSITE SAYS. I PAID FOR OVER NIGHT SHIPPING. IF I PAY FOR IT AND YOU MAKE ME PAY FOR IT THEN YOU HAD BETTER DELIVER IT NEXT DAY AIR CHILLED. OTHERWISE YOU HAD BETTER DO YOUR JOB, TREAT THE CUSTOMER WITH RESPECT AND ACCEPT THE RETURN SINCE YOU SCREWED Y
UP AND DO IT WOUTHOUT AN ARGUMENT!!!
A BUNCH OF UNPROFESSIONAL JERKS.
WF
walid F.
I made an order a week ago for my cat
I made an order a week ago for my cat, and when I check online for my order status it tells me "Waiting for veterinary approval". When I call customer service I get a message saying that I called during peak hours, and then it hangs up. With Chewy.com it usually took prescription medication a maximum of 3-4 days to get to me. VetRxDirect is a horrible place.
Response from VetRxDirect Pet PharmacySep 21, 2018
I'm very sorry you weren't able to reach any technicians at the time you called. There is an option to leave a voicemail and a technician should respond that same business day. Our standard procedure is to contact your veterinarian directly either by fax or email, and if we do not receive a response within one business day, we will send a follow-up request. In this case, I am not seeing we ever received a response. I do apologize for the negative experience you had with our pharmacy and appreciate your feedback regarding this concern.
RJ
Rebecca J. M.
Terrible customer service
Terrible customer service. Sent the wrong size product and then tells me I need to send it back and wait for the correct order.
Response from VetRxDirect Pet PharmacySep 21, 2018
I'm so sorry that there was confusion with the item you received. I see we did send you a replacement for this item with Next Business Day shipping at no cost to you to ensure you received the correct item quickly. For quality assurance purposes, we do ask for the incorrect item to be sent back to us and we do also provide a return label for that as well. I do apologize we did not meet your expectations with this order and we do appreciate your feedback.
GD
Gena D.
I made an order 2 weeks ago
I made an order 2 weeks ago. I paid for this order and how it passable to keep people in stress about animal order.ORDER # 8272533
Please, give me same clear information about my order or give my money back.
It is not passable to wait so long. BAD BAD BAD VERY - VERY BAD SERVICE .
YOU PEOPLE DO NOT CARE ABOUT ANIMALS OR PEOPLE.
GIVE ME MONEY BACK OR SAND ANOTHER PACAGE.
Response from VetRxDirect Pet PharmacySep 21, 2018
I'm very sorry you didn't have a good experience with our pharmacy. Our procedure for orders with the standard 5 to 8 business day shipping method is to typically wait the full 8 business days if an order has not been received. I understand the inconvenience this caused you and the urgency of needing this medication for your pet. We really do appreciate your feedback regarding this concern and it is currently under review.
RE
REBECCA
Horrible customer service
Their vet database is incorrect and, instead of picking up the phone and calling me, they sent me email after email asking me to correct a problem... except I have the correct information - their database is wrong! Extremely poor customer service and glitchy website.
Response from VetRxDirect Pet PharmacyApr 18, 2018
Our vet database is built by customers, and it has been building for over ten years. There are, for example, vets listed at clinics that they no longer work for. However, these entries are linked to filed prescription information for other dogs and cats, and we cannot remove them. There are also many clinics with multiple locations. We rely on our customers to know and check the vet name, the clinic name, and the clinic address when they place their order. If a customer makes a mistake in selecting their veterinarian or clinic, we send them an email requesting that they update their account to the correct vet and asking that they let us know when that has been done so we can update the order and request a prescription from the appropriate clinic.
If a customer emails us their vet information, we will ask them again to update their clinic on their own. We can correct veterinarian information on a customer's behalf, but we have to enter his or her account to do so. We prefer not to do this for payment security reasons. Still, if a customer lets us know that they are unable to update the vet after trying to do so, our pharmacy technicians will enter the account to assist them.
We know that customers do not always find it easy to select their vet, clinic, and clinic location in our database due to some of these older entries, and we are and have been working on how to make this process easier. This takes time, though, and we still need customers to help us as much as they can to check that the information is correct and let us know exactly what is going wrong if we communicate to them that the clinic in the order may be incorrect. We know that this can be inconvenient for customers, and can increase the time it takes to get a prescription. We really do care about the pets we send medications to, and we are always sorry when there is a delay.
LM
Linda M.
Stay away from this company!
Stay away from this company!! Unethical, sent me HOT chemo medicine $@32/pill. Didn’t use enough ice to ship to me. Then sent HOT probiotics and I live in the tropics. Not enough ice and I paid for shipping. Poor business practices and don’t trust these liars with your $$$. I hope they go out of business soon. Find another place that is professional. They are pathetic.
CH
Christina
Would not recommend
I originally contacted this company in March of 2017 about their RX Vitamin supplements. I asked them in writing if they purchase these supplements directly from RX Vitamins, and they gave me an answer that made it sound like they do, but looking closer as their wording, I was suspicious if they actually do buy from them directly. So I asked again. The next response was that they are not allowed per company policy to state what vendors they use. But in the meantime, I had contacted RX Vitamins directly.
They stated they do not sell to online pharmacies and do not know how this company is obtaining their supplements. They also stated that they do not back any of their supplements that are not sold directly through a veterinarian's office. So, I reported VetRXDirect to the Iowa board of pharmacy, the BBB, and the Iowa attorney general's office.
The company responded back and was adamant that there is nothing wrong with these supplements, stating they are not expired, counterfeit, or tainted. So, about a month ago, I decided to give the company a try, because I was wanting to save some money. Big mistake. I ordered the RX Vitamins Renal support and the RX Vitamins Phos-bind. My dog has taken these supplements before. I gave her the supplements purchased from VetRxDirect twice. Both times she vomitted. The vomitting immediately ceased upon ceasing to give her the supplements. So, I filed more reports, including one with the FDA.
To date, the company has not refunded my money even though I have requested it in writing. I am not sending the products back because a) they cannot resell them due to opening them; b) I am holding on to them in case the FDA needs to inspect them.
I would also suggest reviewing their Yelp reviews. I've never seen so many one star ratings in my life.
