VetRxDirect Pet PharmacyReviews of vetrxdirect.com

This is one of the best online pharmacies ever. They are so easy to work with. And orders are always processed quickly. I just received an order with a spilled medicine and the pharmacy tech Gabby was awesome. Took care of everything very quickly and is sending a replacement. I will never go anywhere else for my kids meds.

I would like to send kudos to Customer Service rep Farrell. I spoke with her over a product that was not a fit for our furry kids. She helped facilitate and quickly rectify a miscommunication that occurred as well. She was professional and proactive and friendly- every thing a customer needs to hear and experience when going through a problem with a purchase. I hope if you have to call for anything you reach Farrell - she will see you through a resolution. Thank you Farrell for your help. We truly appreciate you!

Kylie was everything you expect in customer service but rarely find--pleasant, quick, efficient, and solved my problem. There was an error made the last time I ordered--I paid for 10mL but only received 5mL. I only discovered this problem after running out of the eye drops. While I was communicating with Kylie, she had the order filled by the pharmacist and picked up by the carriers who just happened to be picking up! She sent it "next day" delivery and I will be received the drops tomorrow! Kylie is a wonderful asset to VetRxDirect.

Used the chat service, where Kylie was extremely helpful and was able to resolve my issue right away. Awesome customer service!

Very professional and follow through service. Since I posted my order got immediate follow up. When having the requirement to get my pet's vet prescription, VetRxPet follow thoroughly and let me know what the status was. Kudos to Kylie as I contacted customer service to get status of my order after I heard from the vet that the prescription was approved. Kylie took care of my questions and was to kind to explain me all the details of my order and follow up with me until my order was released and ready to get it shipped. Quick suggestion on regards the web site is: for those medications that require prescription and that the quantity to order is limited, add logic to refrain the user of asking for more than it is allowed. Thanks! Kylie 15:41 Thank you for letting us know. I will pass along your suggestion. I do not know what the price will be the next time you order but we do offer a 5% discount when you apply the code SPRING19. I apologize for any inconvenience here. But I did get your order processed and it is currently being filled. I will try and get this out the door today for you but if it does not ship today it will ship from our facility Monday morning. 15:42 I see my order updated to 1 bottle. I really appreciate your time and support. I hope to have more Kylies around when someone is looking for support! Have a great rest of the day and a great weekend! Read Kylie 15:44 Thank you very much, I am glad I was able to help! If you have a moment I would love to read your review regarding the service you received. You will just need to follow the link below. :)

Extremely fast shipping! I was so pleasantly surprised to receive my order quickly. Great customer service!

Hello, I had an issue with the mail carrier not delivering my VetRx Direct package to my home, but I worked with the VetRx Direct Customer Service and they were fantastic my kitties got their replacement FortiFlora in a timely manner. Thank you VetRx Direct!

Great service! My pet's meds came quickly- and since it needed refrigeration, it was cold packed! Very reliable and I trust this company with my dog's medical needs. Thank you!