VetRxDirect Pet PharmacyReviews of vetrxdirect.com

This is the e-mail I sent to Customer Service on 10/27: Customer Service - This is the first time I used VetRxDirect. The meds were less expensive than what's offered by my pets' vet and since I have two pets I thought I'd try VetRxDirect. BOY WAS THAT A MISTAKE! When I took the cap off the first syringe it was so difficult to depress the plunger to release the meds that when I finally pressed hard enough the Methimazole shot out in such a big blob that I lost the whole syringe. I thought it might just be a fluke. Having wasted the whole syringe, I opened the second syringe and the exact same thing happened. As a matter of fact, they're all defective. I not only wasted $39.95 for the meds but I also wasted $19.99 for next day delivery. My vet just prescribed a second medication and I thought I'd buy it from VetRxDirect as well. NO WAY! I've got a couple of neighbors who have dogs. They asked me what I thought of VetRxDirect. I told them NO WAY, DON'T DO WHAT I DID. DON'T WASTE YOUR MONEY. YOU WON'T SAVE ANY MONEY AND YOU'LL NEED TO BUY THREE TIMES WHAT YOU YOU NEED. I'm very dissatisfied with VetRxDirect. I expect a credit to my VISA card in the amount of $59.94. I was told VetRxDirect was inferior. I should have listened. Marygail Griffin

haven't received the products

I ordered medication and advised I wanted the 2 day shipping at the higher rate. I contacted my vet to let them know of the upcoming prescription. The Saturday after the order was placed I asked my Vet if they had received a prescription for my dog (three days after I had placed the order) and was told there was no prescription faxed to them. Had to wait until Monday to be able to contact a person at Vetrx. The rep said that they had faxed the prescription to my vet and then did so again the next day without any response. I was upset since I had already been told no prescription was received and the vet had been receiving faxes with no problem. I asked the cs rep why they did not contact the vet by some other means (like a phone call) since I had paid extra to get the rx faster. They said they would try and contact vet to find out what was going wrong after they faxed again a third time.. Needless to say my prescription was not received until a week later and I was charged the extra 15.00 to get it in two days. Good customer service I would think is that if there was no response OR the company doesn't get a confirmation that the fax was received would be to contact the dr. directly to fast track the rx...but no such thing occurred. I will not be ordering meds from this company anymore, their prices may be good but I have used another pet rx company in the past and when I do the 2 day shipping I receive it in two days. The prescription I ordered from vet rx twice -both delayed and took longer to get to my door. They can make the sale due to prices but you need to make sure to contact both the vet and the rx company to make sure your order is being placed - too much to do in other areas in life to babysit a online rx company to make sure my dog gets her meds.

Ordered a harness for my dog for post - surgery. Arrived later than promised, and by the time it got here, I'd had to purchase one elsewhere which arrived in two days. When returning the harness to VetRxDirect, I was told that there was a 10% restocking fee. I didn't see that when I reviewed their returns policy, although I now see that it is there. Regardless, it was their error in not getting me the merchandise in time, and yet they still opted to charge the fee. Not a big deal from a monetary standpoint, however, there are dozens of reputable vet supply/pet supply websites out there, with comparable or better pricing, better delivery and free returns. There is categorically NO reason to use VetRxDirect.

Almost every time I have purchased with this company, my order has been delayed or a find out a week later it is out of stock after I have already purchased.

Placed an order on 9/12/13 and have not received it to date.

It took three days to place an order. Customer service would answer put me on hold and never come back. Finally the third day I was able to place my order but if service does not emprove I will find another vendor.

I have received no notification of my order and I have asked to review the service!