VetRxDirect Pet PharmacyReviews of vetrxdirect.com

Response from VetRxDirect Pet PharmacyNov 26, 2013

Customer, When a vet declines a prescription, we send an email to the customer either stating the reason for the decline or telling the customer to get in contact with their vet to find out the reason. We then tell the customer to contact us to let us know what to do regarding their order, i.e. cancel the order or leave it until they see their vet. We do not automatically cancel orders. After 30 days of the order being active the pre-authorization charge put on your card will fall off. If you did not tell us to cancel your order, it is still active even if your vet declined the prescription request. Please contact customer service if you need to cancel the order. We appreciate your feedback. Thank you, VetRxDirect

Response from VetRxDirect Pet PharmacyNov 25, 2013

Mr. Carlton, We are sorry to hear you were unhappy with your experience at VetRxDirect. Unfortunately, prescription medications can be delayed for several different reasons. If it is a new prescription it has to be approved by your veterinarian which can definitely delay the order if they do not get back to us right away. Compounded medications also take 1-2 days to make which is stated on the website and will delay the order. It is also stated that shipping transit is from the time it is shipped and not necessarily from the time of order. We are sorry for any inconvience and appreciate the feedback. Thank you, VetRxDirect

Response from VetRxDirect Pet PharmacyNov 25, 2013

Rhyne, We are sorry for the confusion on that. Most of our medications listed are priced per tablet which is indicated on the individual product pages. We show a picture of the bottle to represent what the medication is and what it looks like. We do not sell most of our prescription medications by the bottle so people can order the quantity that they need and are prescribed. We apologize for any confusion and appreciate the feedback. Thank you, VetRxDirect

Response from VetRxDirect Pet PharmacyNov 22, 2013

Ms. Baxter, We are sorry to hear you were unhappy with your experience with VetRxDirect. When the customer creates an account with VetRxDirect, they enter their veterinarian and pets information. That information is what we send to the veterinarian. If the information is entered incorrectly or the vet's office has different pet information, that could cause delays. We do not have access to customers personal accounts so any information such as name changes for the client or pet, or address changes have to be made by the customer. We apologize for any inconvenience this may have caused but we appreciate the feedback. Thank you, VetRxDirect

Response from VetRxDirect Pet PharmacyNov 15, 2013

MRyan, We are sorry to hear you were disappointed with your experience with VetRxDirect. It is our procedure to fax the veterinarian when we receive the order and again within 24 hours if we have not heard back from the vet in that time. We do have quite a few phone lines, however there are days that are very busy when all of the lines are busy. We do recommend leaving a voicemail and we will return your call as soon as we can. The other option is sending us an email and someone will usually respond within a day. We appreciate your feedback. Thank you, VetRxDirect

Response from VetRxDirect Pet PharmacyNov 11, 2013

Regina, We are sorry to hear of your disappointment with a product. We do want our customers to let us know of any complaints or positives they may have with products and we do try to reply to all of them. VetRxDirect is not the manufacturer of any of the products however, we are a pharmacy that sells them. We do recommend notifying the manufacturer with any concerns you may have and their information can be found on the bottle. We appreciate your feedback. Thank you, VetRxDirect