Lori
Refund policy does not exist
This product made my dog worse. Their refund policy states that you can only get a refund on your first order; any subsequent orders signifies your acceptance of the product as good. Yet, when I called for a refund, they told me my first order was discounted, and there are no refunds on discounted orders! Nice little loophole they have going, don't you think?
Response from VETiONXJul 8, 2014
Dear Lori, Thank you for your feedback. A couple of times per year we offer special promotion packages for a reduced price. Per our return policy these purchases are excluded from our return policy. http://www.vetionx.com/return_policy.php Special promotions are marked as such during their duration and are marked on our website with the note “no refunds on this special buy”. Your purchase was made during our Arthro-Ionx special in June for a reduced price and therefore did not qualify for a refund. All first time customers who buy our regular offers have up to 60 days to return the bottle(s) for a refund. If you would like to contact our vet for pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Thank you for considering Vetionx for your dog’s needs. With best wishes The Vetionx Team